Company Description Superfan.ng is an edtech learning platform focused on African languages and cultural knowledge. The platform uses a gamified, quiz-first approach to engage learners with African proverbs, traditions, rites of passage, festivals, folklore, and customs.

Designed for Africans and the global diaspora, Superfan.ng helps users deepen their understanding of diverse African cultures in an interactive way. The product is built to make learning fun, accessible, and culturally relevant for users across different regions.

Role Description The Customer Success Specialist role at Superfan.ng is a full-time, remote position focused on supporting and engaging learners using the platform. In this role, the specialist will respond to user inquiries, resolve issues, and provide proactive guidance to ensure a smooth experience for learners.

Daily tasks include managing support tickets and chats, gathering feedback, and collaborating with product and content teams to improve features and user journeys. The specialist will monitor user satisfaction, identify patterns in challenges or requests, and help design solutions that increase retention and engagement.



This role also involves creating helpful resources such as FAQs, guides, and onboarding materials to make it easier for users to get value from Superfan.ng.

Qualifications

- Strong customer service and customer support skills, with a commitment to helping users succeed.
- Excellent communication skills, including clear written and verbal communication across diverse audiences.
- Proven focus on customer satisfaction, with the ability to build positive, long-term user relationships.
- Analytical skills to interpret user data, feedback, and behavior, and translate insights into actions.
- Experience in customer success, support, or community management, ideally within SaaS, edtech, or mobile apps.
- Comfort working in a remote, fast-paced setting and collaborating across time zones and functions.
- Strong organizational skills and attention to detail for managing multiple conversations and tasks simultaneously.
- Interest in African languages and cultures, and enthusiasm for learning platforms and digital education.

📌 Customer Success Specialist (India)
🏢 Superfan Ng (SPNG)
📍 India