We are seeking a motivated and dedicated Customer Success Executive to join our team. The ideal candidate will be responsible for providing exceptional support and service to our clients through on-call and email support, implementing and deploying our software product at client sites, and conducting end-user training sessions. This role requires a willingness to travel for training and implementation purposes.
Responsibilities:
Client Support
- Provide on-call and email support to clients, addressing inquiries and resolving issues related to our software product.
- Ensure timely and effective resolution of client queries and concerns.
Implementation & Deployment
- Oversee the implementation and deployment of our software product at client sites.
- Ensure a smooth and efficient setup process, adhering to client requirements and company standards.
End User Training
- Conduct comprehensive training sessions for end users to ensure they are proficient in using the software product.
- Develop training materials and documentation to support user education.
Client Interaction
- Maintain regular communication with clients to understand their needs and provide ongoing support.
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
Travel
- Travel to client locations as required for training and implementation purposes.
- Manage travel arrangements efficiently to optimize time and resources.
Requirements
- B.tech/MBA (Operation, Business Analytics, Information Technology, Finance)
- Excellent communication and presentation skills and have some exposure in MS SQL part.
- Basic knowledge of technical software and the ability to quickly learn new tools and technologies.
- Strong problem-solving skills and attention to detail.
- Open to travel for client training and implementation.
- Ability to work independently and as part of a team.
Pay: ₹300,000.00 - ₹500,000.00 per year
Advantages
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund