As we continue to expand our cloud and enterprise business globally, we are looking for a **Customer Success Associate.
This is an opportunity to join a profitable, growing cybersecurity company with solid market traction, a collaborative culture, and significant growth potential.
Reporting To: **VP of Global Customer Success
Direct Employment
What You ll Do
- Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
- Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
- Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
- Monitor customer health and define critical triggers (e.g., low usage,
poor NPS) to identify accounts requiring intervention.
- Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
- Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).****
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.