Position: Customer Service / Sales Support Executive

Department: Customer Service & Support (CSS)

Experience: 1–2 Years,Freshers also can apply

Job Summary

We are looking for a motivated and customer-focused Customer Service & Sales Support Executive to join our CSS department. The ideal candidate will be responsible for customer follow-ups, handling RFQs, preparing quotations, and coordinating with internal teams to ensure timely responses and customer satisfaction.

Key Responsibilities

- Handle regular customer follow-ups through phone, email, and other communication channels.
- Receive and process RFQs (Request for Quotation) from customers.
- Prepare and share accurate and timely quotations based on customer requirements.
- Coordinate with the sales, purchase, production, and other internal teams for quotation and order-related information.
- Follow up with customers regarding submitted quotations and identify potential business opportunities.
- Maintain records of customer enquiries, RFQs, quotations, and follow-up activities.
- Respond to customer queries and provide appropriate information regarding products, pricing, availability, and order status.




- Ensure timely communication and follow-up until the enquiry is converted into an order or closed.
- Maintain valuable professional relationships with existing and prospective customers.

Requirements
- 1–2 years of experience in customer service, sales support, inside sales, or a similar role.
- Freshers can also appy
- Good communication and interpersonal skills.
- Experience in handling customer follow-ups, RFQs, and quotations.
- Basic knowledge of MS Office/Excel and email communication.
- Good organizational and follow-up skills.
- Ability to coordinate effectively with customers and internal departments.
- Hindi language proficiency is preferred.
- A proactive and customer-oriented approach.

Preferred Candidate Profile Candidates with experience in B2B customer handling, quotation preparation, sales coordination, or industrial/manufacturing-related customer service will be preferred.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Service / Sales Support Executive (Sulur)
🏢 GTN Engineering (India
📍 Sulur