Customer Service Representative – International Voice Process (Night Shift)

Location: Malad West, Mumbai

Shift: US Shift (Night Shift: 5:30 PM – 2:30 AM)

Process: Blended – 90% Voice & 10% Email/Chat

About the Role

Are you a confident communicator with a passion for helping people?

Join our fast-growing international customer service team in Mumbai! We’re looking for experienced Customer Service Representatives who can deliver top-quality support to global customers through calls, emails, and chat.

This is an excellent opportunity to grow your career in a dynamic, global environment with attractive benefits and a great work culture.

What You’ll Do

- Handle customer queries via inbound/outbound calls, emails, and chat with professionalism and empathy.
- Maintain excellent communication standards across all channels.
- Resolve issues efficiently while ensuring customer satisfaction and first-call resolution.
- Document all interactions accurately in CRM systems.
- Follow company procedures for escalation and service level adherence.
- Collaborate with team members and supervisors to improve the customer experience.

Who We’re Looking For

- Minimum 1 year of experience in an international voice process.
- Excellent English communication skills – both spoken and written.




- Strong customer handling and problem-solving abilities.
- Comfortable working in a US Night Shift (5:30 PM – 2:30 AM).
- Valuable at multitasking and managing multiple communication channels.

Preferred Skills

- Experience in the insurance or international BPO sector.
- Familiarity with CRM tools and ticketing systems.
- Quick learner with a positive, team-oriented attitude.

Why Join Us?

5-day working week

Excellent career growth opportunities in an international process

Supportive work culture and modern office in Malad West, Mumbai

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- What's your current location?
- What's Your Notice Period?

Education:
- Bachelor's (Preferred)

Experience:
- International voice process: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)

Work Location: In person

📌 Customer Service Representative (Malad)
🏢 Jainco Consulting India Private
📍 Malad