International Voice Process Executive

Yashita R Mobile: +91 (phone hidden)

Job Title: International Voice Process Executive

Department: Customer Support / Operations

Experience: 0.6–6 years

Employment Type: Full-time

Job Responsibilities

- Handle inbound and/or outbound international customer calls.
- Resolve customer queries, complaints, and service-related issues professionally.
- Provide accurate information about products, services, orders, billing, or accounts.
- Maintain excellent customer service and meet quality standards.
- Document customer interactions and update information in the CRM/system.
- Follow company processes, scripts, compliance requirements, and escalation procedures.
- Achieve assigned targets for productivity, quality, customer satisfaction, and attendance.
- Coordinate with internal teams when issues require further assistance.

Requirements




- Excellent verbal communication skills in English.
- Valuable listening and problem-solving abilities.
- Comfortable communicating with international customers.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in rotational shifts, including night shifts, if required.
- experienced candidates may apply.
- Location: Electronic City, Phase 1, Bangalore (Strictly Work from Office)
- Shift Timings: Rotational shifts (including night shifts)
- Perks: Two-way cab facility and provided meals

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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