Company Description Ekatraa Assistance Private Limited (“Ekatraa”) is India’s first AI-powered, technology-driven platform focused on simplifying event planning and connecting users with trusted vendors. Operating as an intermediary, Ekatraa helps users plan events and budgets, manage guest lists, and handle event-related payments through its mobile application and website. The platform connects users with verified, independent third-party service providers while not directly organizing or managing events or supplying goods.

Ekatraa’s mission is to build a curated, transparent, and technology-led marketplace that makes event planning easier and more reliable across India. Guided by the tagline “Celebrating Togetherness with Trust and Care,” Ekatraa aims to be the first choice for anyone planning a gathering.

Role Description The Customer Service Representative is a full-time, on-site role based in Bhubaneswar. This role involves responding to user inquiries via phone, email, chat, and in-app communication, ensuring timely and accurate information about platform features, vendor connections, and event-planning tools. The representative will guide users through account setup, booking processes, and payment-related queries, while documenting interactions and updating records in internal systems.

Daily responsibilities include resolving user issues,



escalating complex cases when necessary, gathering feedback to improve customer experience, and collaborating with internal teams to enhance service quality. The role requires maintaining a professional, empathetic, and solution-focused approach that reflects Ekatraa’s commitment to trust and care.

Qualifications

- Robust customer-focused skills, including Customer Service and Customer Support, with the ability to handle queries and resolve issues effectively.
- Experience in enhancing Customer Satisfaction and Customer Experience, preferably in a technology or platform-based environment.
- Background as a Customer Service Representative or in similar client-facing roles, with solid communication and interpersonal skills.
- Proficiency in using CRM tools, ticketing systems, or helpdesk platforms, and comfort with mobile apps and web-based interfaces.
- Ability to communicate clearly in English; knowledge of regional languages is an advantage.
- Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, on-site environment in Bhubaneswar.
- Minimum of a high school diploma; a degree in Business, Communications, or a related field is beneficial.
- Prior experience in customer support for marketplaces, technology platforms, or service-based businesses is a plus.

📌 Customer Service Representative (Bhubaneswar)
🏢 Ekatraa.in
📍 Bhubaneswar