LOCATION: Navi Mumbai

SALARY: Up to 45k (night shift allowance and meals)

Roles & Responsibilities

- Handle customer queries and concerns through email and chat for US customers.
- Provide prompt, qualified, and accurate responses while maintaining a positive customer experience.
- Understand customer requirements, identify issues, and provide appropriate resolutions as per process guidelines.
- Maintain clear and skilled communication with international customers.
- Coordinate with internal teams whenever required to resolve customer concerns.
- Follow defined processes, quality standards, and compliance guidelines.
- Maintain required productivity, quality, and customer satisfaction standards.
- Accurately document customer interactions and update relevant information in the system.
- Handle multiple customer interactions efficiently while maintaining response quality.

Requirements

- Good written and verbal communication skills.
- Good typing and basic computer skills.




- Minimum typing speed: 50 WPM.
- Comfortable communicating with US/international customers.
- Ability to work in a night shift aligned with US business hours.
- Prior experience in international customer service, BPO, email support, or chat support will be an advantage.
- Candidates should be comfortable working from the office in Ghansoli, Navi Mumbai.

Location Preference

Candidates from Navi Mumbai and nearby Mumbai locations will be preferred. Candidates who are willing and able to relocate Navi Mumbai, and work from the office may also apply.

Work Details

- 5 Days Working
- Work From Office
- Shift: 8:30 PM – 5:30 AM
- Location: Ghansoli, Navi Mumbai
- Process: USA Customer Service – Email & Chat

You can also drop your resumes at [email protected]

📌 Customer Service Representative (Navi Mumbai)
🏢 AL FAHAD ENTERPRISES
📍 Navi Mumbai