Responsible for handling customer complaints, coordinating field service engineers, scheduling service visits, and ensuring timely resolution of equipment breakdowns and service requests.
Key Responsibilities:
- Handle customer complaints via phone, email & WhatsApp.
- Coordinate and schedule field service engineers.
- Track service calls, engineer visits and ticket closures.
- Coordinate with factory, technical, stores and logistics teams.
- Follow up on spare parts and service requirements.
- Maintain service MIS, reports and customer records.
- Conduct customer feedback and ensure service satisfaction.
Requirements:
- Diploma/Degree in Mechanical/Electrical preferred.
- 1–4 years of customer service/service coordination experience.
- Good communication and coordination skills.
- Knowledge of MS Excel/Google Sheets and CRM tools.
- Industrial machinery/construction equipment experience preferred.