Customer Service Manager-WBG OPERATIONS (OPS)-Customer Service Desk - Manage and oversee customer service operations within the WBG Operations Customer Service Desk.
- Ensure high-quality service delivery and effective handling of customer queries and issues.
- Coordinate with various teams to streamline customer support processes and improve customer satisfaction.
- Lead and mentor customer service staff to achieve operational goals.
- Monitor performance metrics and implement improvements where necessary.
- Handle escalations and complex customer service challenges.
- Maintain documentation and reporting related to customer service activities.
- Collaborate with stakeholders to align customer service strategies with business objectives.
📌 Customer Service Manager (Pune)
🏢 Kotak Mahindra Bank
📍 Pune
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