- Handle customer inquiries and provide timely responses to ensure customer satisfaction.
- Coordinate with customers regarding export shipments and documentation.
- Liaise with internal operations teams, shipping lines, airlines and transporters.
- Track shipments and provide regular updates to customers.
- Coordinate with the operations team to ensure timely shipment delivery.
- Resolve customer complaints and queries efficiently.
- Follow up with customers and ensure smooth communication throughout the shipment process.
- Maintain customer records and prepare necessary reports.
- Assist with billing coordination and MIS reporting.
Requirements
- 1–4 years of experience in Customer Service, preferably in the freight forwarding or logistics industry.
- Basic knowledge of import and export documentation.
- Good verbal and written communication skills.
- Strong coordination, follow-up and customer-handling skills.
- Ability to work independently and as part of a team.
- Immediate joiners will be preferred.
Benefits
- Health Insurance
- Provident Fund (PF)
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages
- Health insurance
- Provident Fund
Application Question(s):
- YOUR CURRENT SALARY PER MONTH ?
- YOUR EXPECTED SALARY PER MONTH ?
- YOUR NOTICE PERIOD?
Experience:
- Customer service: 2 years (Required)
Work Location: In person
📌 Customer Service Executive (Nungambakkam)
🏢 VS Trans Lojistik
📍 Nungambakkam
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