POSITION: Associate: Customer Experience

EMPLOYMENT TYPE: Full-time

ABOUT PARIKSHE:

PARIKSHE is envisioned as a one-stop learning solution for students preparing for Karnataka State Board examinations. We currently cater to SSLC, PU Science and PU Commerce students through our dedicated YouTube channels and the PARIKSHE App, with a robust focus on accessible, high-quality and bilingual learning.

ABOUT THE ROLE The Customer Experience Associate will be one of the key points of contact for our paid students after enrollment. The role involves student onboarding, query resolution, feedback collection, student research, and operational coordination. We are looking for someone who is student-friendly, proactive, and takes complete ownership of tasks from identifying a concern to ensuring its closure.

SKILLS REQUIREMENTS

● Strong verbal and written communication skills with the ability to interact confidently and empathetically with students.

● High ownership, follow-up, and problem-solving ability.

● Good organizational skills and attention to detail.

● Ability to work with Google Sheets/Excel, trackers, and basic data.

● Analytical mindset to identify recurring student concerns and communicate insights clearly to respective teams.

● Ability to coordinate effectively with multiple internal and external stakeholders.

● Adaptable and willing to take up additional responsibilities based on business requirements.

DUTIES AND RESPONSIBILITIES

● Conduct daily onboarding calls for newly enrolled students, including verification of student/course details, language preferences, app access, and overall onboarding experience.

● Handle student queries and calls,



coordinate with relevant teams, and ensure concerns are followed through until closure.

● Conduct regular feedback and research calls with paid users and document meaningful student insights.

● Identify recurring feedback, conduct detailed surveys, and share structured inputs with the Product, Sales, Academic, and Operations teams.

● Coordinate physical book orders, including student address verification, printer/logistics coordination, delivery tracking, and resolution of delayed or failed deliveries.

● Maintain accurate trackers and reports related to onboarding, student queries, feedback, and operations.

● Develop thorough knowledge of PARIKSHE's courses, app, products and processes to confidently guide students.

● Manage student communication portals such as Telegram groups and WhatsApp to enhance student experience.

ELIGIBILITY

Educational Qualification: Graduate in any discipline.

Work Experience: Prior experience in customer/student support, operations, customer success, telecalling, or similar roles is preferred. Strong communication and ownership may take priority over prior experience.

Language: Strong communication in English and Kannada required.

WHY THIS ROLE?

This role provides hands-on exposure to Student Experience, Operations, Product, Sales, and Customer Research. It is ideal for someone who enjoys interacting with customers, solving problems, taking ownership, and using student feedback to contribute towards improving the overall PARIKSHE experience.

OTHER DETAILS

Employment: Full-time

Working Days: 6 days per week

Work Timings: Starting from 12:00 PM

Pay: ₹300,000.00 - ₹380,000.00 per year

Work Location: In person

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