We are seeking a motivated and enthusiastic Customer Service Executive to join our team in Gurgaon. This role is ideal for fresh graduates looking to start their career in the customer service sector, particularly within the travel and airline domain. The successful candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring customer satisfaction through effective communication.

Key Responsibilities

- Respond to customer inquiries via phone and email, providing accurate information and assistance.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with team members to improve service delivery and customer experience.
- Document customer interactions and feedback for continuous improvement.

Required Skills

- Excellent communication skills,



both verbal and written.
- Strong customer service orientation with a focus on customer satisfaction.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Familiarity with the travel and airline industry is a plus.
- Proficiency in using customer service software and tools. This position offers a competitive salary package ranging from 1.0 Lakh to 2.5 Lakh INR annually, depending on experience and qualifications. If you are a fresher graduate with a passion for customer service and a desire to grow in the travel industry, we encourage you to apply. Join us in delivering outstanding service to our customers and be a part of our agile team!

This job is provided by Shine.com

📌 Customer Service Executive (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram