MAGNA GROUP INVITES APPLICATION FOR SUITABLE CANDIDATES

– Customer Support Executive

Job Location: Siripuram, Visakhapatnam

Landmark: Dolphin Heights, Opp. WNS Call Center

Experience: Freshers / 0–3 Years

Qualification: Any Degree

Age: 18–30 Years

Salary: ₹15,000 – ₹20,000 per month

About Group Magna

Group Magna is a diversified and fast-growing business group with 32+ years of experience in industrial product distribution and allied businesses across Andhra Pradesh and Telangana.

We represent and distribute world-class industrial brands across categories including:

- Bearings
- Lubricants
- Electrical Products
- Industrial Protective Coatings
- Engineering & Industrial Products
- Environmental & Technical Solutions

Our group operates across Visakhapatnam, Hyderabad, Kakinada, Tada and Nellore, with businesses spanning Industrial Products, B2B Sales & Distribution, Engineering, Manufacturing, and Environmental Solutions.

Our Key Entities

- M/s. Magna Sales & Technologies
- M/s. Sre Marshal Enterprises
- M/s. Magna Nexgen
- M/s. Sri Kreative Engineering
- M/s. Vikyaath Technologies
- M/s. Magnas Building Homes

Our Focus: Quality Customer Service Technical Excellence Sustainable Solutions Continuous Growth Group Magna is on an ambitious growth journey and has significant expansion plans over the next two years. We are looking for energetic, committed and hardworking professionals who are willing to learn, take ownership of their responsibilities and grow along with the organisation.

Position: Customer Support Executive

Job Purpose The Customer Support Executive will be responsible for customer communication, order and delivery coordination, sales team support, payment follow-up and customer account reconciliation.

The role involves regular interaction with B2B customers through telephone calls, emails and other communication channels, ensuring customer requirements are properly attended to and resolved.

Key Responsibilities

1. Customer Support & Communication

- Attend and respond to customer calls professionally.
- Understand customer requirements, queries and concerns.
- Provide timely responses and coordinate for resolution of customer issues.
- Maintain qualified communication with B2B customers.
- Handle customer enquiries and provide appropriate information.




- Follow up with internal departments to resolve customer-related issues.

1. Delivery & Order Coordination

- Coordinate with the Sales and Dispatch teams regarding customer orders.
- Update customers regarding order and delivery status.
- Track pending deliveries and communicate updates to customers.
- Coordinate with the sales team for customer requirements and order-related issues.

1. Payment Collection Support

- Make professional telephonic follow-ups with customers for pending payments.
- Coordinate with the Sales/Accounts teams regarding outstanding amounts.
- Maintain records of payment follow-ups and customer commitments.
- Communicate payment status and expected payment dates to the concerned team.
- Support the Accounts team in collection-related activities.

1. Accounts & Reconciliation Support

- Assist in customer account reconciliation.
- Verify customer ledger balances and outstanding amounts.
- Coordinate with customers regarding account statements and payment details.
- Maintain proper records of customer transactions and correspondence.
- Support the Accounts team in resolving discrepancies.

1. Email & Documentation

- Handle customer email correspondence.
- Prepare professional business letters and customer communications.
- Maintain customer-related documentation and records.
- Prepare follow-up reports and status updates.
- Ensure accurate data entry and documentation.

1. Sales Team Coordination

- Coordinate closely with the Sales Team for customer requirements.
- Communicate customer feedback and issues to the concerned sales personnel.
- Support the sales team with customer follow-ups and order-related information.
- Maintain proper coordination between customers, sales, accounts and dispatch teams.

Required Skills

Mandatory Skills

- Fluency in English – Speaking & Writing
- Tally ERP / Tally Accounting Software knowledge
- Advanced MS Excel
- Good typing speed and accuracy
- Basic understanding of Accounts & Ledger Reconciliation




- Good telephone communication skills
- Professional email drafting skills
- Good customer-handling ability

Language Skills Candidate should have good communication ability in:
- English – Mandatory
- Telugu
- Hindi

Preferred Candidate Profile We are looking for candidates who are:
- Hardworking and committed towards their responsibilities
- Willing to learn and develop current skills
- Comfortable working in a B2B business environment
- Good at customer communication and follow-up
- Able to handle multiple tasks and priorities
- Comfortable making telephone calls to customers
- Good at maintaining records and documentation
- Responsible and disciplined
- Willing to take ownership of assigned work
- Interested in growing along with the organisation

Customer handling experience will be an added advantage.

Educational Qualification

Minimum: Any Degree

Candidates with qualifications or experience in Commerce, Business Administration, Accounts, Customer Service or related fields will be preferred.

Experience

Freshers can apply.

Candidates with previous experience in any of the following will have an added advantage:

- Customer Support
- Customer Care
- B2B Customer Handling
- Tele-calling
- Accounts / Receivables
- Payment Collection
- Sales Coordination
- Tally / Accounting
- Order & Delivery Coordination

Age 18 to 30 Years

Salary

₹15,000 – ₹20,000 per month

Salary will be based on the candidate's skills, experience and suitability for the role.

Job Location

Group Magna

Siripuram, Visakhapatnam

Dolphin Heights, Opposite WNS Call Center

Why Join Group Magna?

- 32+ years of established business presence
- Fast-growing diversified business group
- Exposure to B2B Industrial Products & Distribution
- Opportunity to interact with customers and business teams
- Learning opportunities across Customer Support, Sales Coordination and Accounts
- Opportunity for career growth with an expanding organisation

Join Group Magna and Grow With Us We are looking for people who don't just want a job, but want to learn, contribute, take responsibility and grow with the organisation.

Group Magna – Growing Businesses. Building People. Creating Value.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Customer Service Executive (CSE) (Visakhapatnam)
🏢 Shri Magna Sales Agencies
📍 Visakhapatnam