Position: Chat Process Executive

Experience: 6months–1 years

Location: Mumbai

Employment Type: Full-time

Job Responsibilities:

- Handle customer queries through chat support in a professional and timely manner.
- Understand customer concerns and provide accurate information and solutions.
- Maintain proper communication and ensure a positive customer experience.
- Handle multiple chat conversations efficiently while maintaining response quality.
- Follow company processes, SOPs, and quality standards.
- Escalate complex issues to the appropriate team or supervisor.
- Maintain accurate records of customer interactions.
- Achieve assigned productivity, quality, and response-time targets.
- Coordinate with internal teams for issue resolution when required.

Requirements:

- Excellent written English communication skills.




- Good typing speed and accuracy.
- Strong customer-handling and problem-solving skills.
- Basic knowledge of MS Office and computer applications.
- Ability to multitask and work under pressure.
- prior chat/customer support experience will be an advantage.

Preferred Skills: Customer Service | Chat Support | Written Communication | Typing Skills | Problem Solving |Multitasking | MS Office

Interested candidates can share their resume on [email protected]

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Life insurance

Work Location: In person

📌 Customer Service - Chat Process Executive (Mumbai)
🏢 Infinity Bridge
📍 Mumbai