Job Title: CRM Manager (Female Candidate Preferred)

Department: Sales / Operations / Customer Relationship Management

Industry: Logistics / Domestic Logistics (Mandatory)

Location: Head Office Delhi Haat, INA (Onsite)

Experience: 4+ Years (Mandatory Logistics Industry)

Job Summary

PCCS Logistics Private Limited (PCCS group) is looking for an experienced and dynamic CRM Manager from the domestic logistics industry. This role will act as a central coordination point between Sales, Operations, CRM, and Clients. The candidate will be responsible for pricing coordination, quotation management, customer relationship handling, operational support, CRM management, and service excellence.

The ideal candidate must have strong experience in logistics pricing, customer coordination, CRM systems, and end-to-end operational support.

Key Responsibilities

- Lead rate coordination, quotation preparation, pricing approvals, and commercial proposal sharing.
- Prepare, revise, and finalize quotations and rate contracts for domestic logistics customers.
- Coordinate with operations to confirm service feasibility, timelines, and commitments before rate finalization.
- Support Business Development and Sales teams with timely proposals, bid submissions, and commercial documentation.
- Handle escalations related to pricing, scope of services, documentation, and commercial terms.
- Maintain updated rate cards and ensure pricing accuracy.

Required Skills & Qualifications

- Mandatory experience in the Logistics / Logistics industry.
- Strong expertise in pricing, rate cards, quotations, and commercial negotiations support.
- Hands-on working knowledge of CRM systems and pipeline management.




- Excellent communication skills (email drafting, client coordination, professional documentation).
- Strong follow-up, coordination, and stakeholder management skills.
- Advanced MS Excel skills with high working speed (Pivot, VLOOKUP/HLOOKUP, MIS, Data Handling Mandatory).

CRM Management & Reporting

- Ensure accurate uploading and maintenance of quotations, final rates, customer data, shipment details, and pipeline updates in CRM.
- Track leads, quotations, conversion ratios, and closures; share regular MIS and performance reports with management.
- Maintain CRM hygiene and ensure process compliance across teams.
- Drive process improvements in pricing turnaround time, reporting systems, and workflow efficiency.

Preferred Candidate Profile

- Female candidates preferred.
- Presentable, confident, and active personality.
- Fluent in English with excellent verbal and written communication skills.
- Positive attitude with a professional approach to work.
- Robust interpersonal and coordination skills.
- Well-organized, disciplined, and proactive in handling responsibilities.

Customer Relationship & Operations Management

- Act as the primary point of contact for key clients for operational and service-related matters.
- Monitor shipment status, delays, escalations, and ensure timely resolution within defined TAT.
- Handle customer complaints professionally and ensure closure with proper documentation.
- Ensure smooth handover of confirmed business to operations with complete service briefs.
- Maintain strong client relationships to support retention and long-term business growth.

Email: [email protected]

Contact Number: (phone hidden)

📌 Customer Relationship Manager (Delhi)
🏢 Pccs Logistics
📍 Delhi