Job Responsibilities:

- Handle customer calls, queries, complaints, and service-related concerns.

- Conduct post-service follow-up calls and collect customer feedback.

- Follow up on service reminders and due services.

- Coordinate with Service Advisors and Managers to resolve customer complaints.

- Monitor customer satisfaction and ensure timely complaint closure.

- Maintain customer records and update CRM/DMS regularly.

- Prepare daily/weekly reports on customer feedback, calls, and complaints.

- Support customer retention and improve overall service experience.

Requirements:

- Graduate in any discipline.

- 1–3 years of experience in CRM/customer service, preferably in an automobile dealership.

- Good communication and interpersonal skills.

- Strong follow-up and customer-handling skills.

- Basic knowledge of MS Office and CRM/DMS software.

- Customer-focused and professional attitude.

Pay: From ₹28,000.00 per month

Advantages

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Kakkanad)
🏢 Sree Gokulam Motors u0026 Services
📍 Kakkanad