Build Your Career with a Purpose | Join AniMeta AniMeta Agritech has a great vision!

AniMeta is working to transform livestock healthcare and support the dairy farming community through scientifically validated ethnoveterinary solutions, technology and tele-veterinary services.

Our belief is simple: when we put farmers at the centre and bring together passionate people, science and technology, we can improve the way dairy farming is practised and contribute to better livelihoods for farmers.

So far, AniMeta has reached 5+ lakh dairy farmers and 12+ lakh dairy animals across Tamil Nadu, Maharashtra, Uttar Pradesh, Rajasthan, Punjab and Madhya Pradesh, working with dairy organisations and Milk Producer Organisations.

Now, we are looking for a passionate, responsible and people-oriented professional who wants to build a career with purpose.

Do you feel proud when you help a farmer?

If yes, come join us and be part of this movement.

Position

: Customer Relationship Management (CRM) Manager

Location

: Bengaluru / Remote

Reports to: CEO

Role Summary The CRM Manager will lead and strengthen AniMeta’s customer-support function, ensuring that dairy farmers receive timely, respectful and effective support through our digital and human-assisted channels.

You will lead a team of Customer Relationship Officers (CROs), monitor performance, improve customer experience and work closely with field, veterinary, technology, sales and operations teams.

Key Responsibilities

- Lead, supervise and support the team of Customer Relationship Officers.
- Set clear team goals and monitor daily and monthly performance.
- Coach and train CROs to improve communication, problem-solving and farmer support.




- Monitor CRM metrics, customer feedback and service quality.
- Handle escalated farmer complaints and ensure timely resolution.
- Develop and implement strategies to improve farmer satisfaction and engagement.
- Coordinate with veterinary, field sales, technology, marketing and operations teams for seamless customer support.
- Ensure timely reporting and follow-up on customer issues.
- Identify recurring farmer problems and work with internal teams to improve our products and services.
- Continuously improve CRM processes, SOPs and customer-support systems.

What We Are Looking For

- Bachelor’s degree in Business Administration, Marketing, Management or a related field.
- 5+ years of total experience, with 2–3 years in a managerial/leadership role in customer service, CRM or a related function.
- Strong team-management and leadership skills.
- Excellent communication and interpersonal skills.
- Robust problem-solving and decision-making ability.
- Ability to work with multiple departments and manage priorities.
- Experience working with CRM tools and customer-support systems.
- Good working knowledge of MS Office/Google Workspace.

Why Join AniMeta? At AniMeta, you will not just manage a customer-support team.

You will help build a system that directly supports dairy farmers and their animals.

You will work with a passionate team of veterinarians, technology professionals, field teams and entrepreneurs who are working to make livestock healthcare more accessible, affordable and responsible.

If you want your work to have a purpose beyond a job, we would love to hear from you.

Come join AniMeta.

Let’s build a healthier future for dairy farmers and their animals.

📌 Customer Relationship Management Manager2 (Bengaluru)
🏢 Animeta
📍 Bengaluru