About the Role: /n We are looking for an experienced CRM Manager to manage key customer relationships and oversee the complete order cycle, from jewellery briefs and sampling to production, quality inspection, shipment, and post-shipment coordination. /n Key Responsibilities: /n Customer Relationship Management /n /n

- Manage communication with key buyers and customers, ensuring timely and professional responses.

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- Act as the primary point of contact for key accounts and handle customer queries, concerns, and complaints.

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- Build and maintain strong, long-term customer relationships.

/n /n Order & Sample Management /n /n

- Review customer jewellery briefs and coordinate with internal teams for execution.

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- Manage sample development, approvals, dispatches, and buyer feedback.

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- Coordinate with Production, PPC, Design, and Quality teams to ensure timely order execution.

/n /n Quality & Shipment Coordination /n /n

- Coordinate inspection reports, PP samples, shipment samples, and packaging approvals.

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- Work with Quality and Production teams to resolve quality-related concerns.

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- Coordinate with Logistics and EXIM teams and keep buyers updated on shipment and dispatch status.

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- Proactively communicate any delays or changes in delivery timelines.

/n /n Design & Commercial Coordination /n /n

- Coordinate design briefs, quotations,



offers, and customer-specific requirements.

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- Work with Design and Production teams on new designs, findings, and components.

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- Ensure customer requirements are clearly communicated across relevant departments.

/n /n Reporting & Team Management /n /n

- Maintain customer records, order status, feedback, complaints, and purchase history.

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- Prepare regular CRM, order, shipment, and customer feedback reports.

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- Lead, mentor, and monitor the CRM team for effective execution and customer satisfaction.

/n /n Qualifications & Experience: /n /n

- Bachelor's degree in Business Administration, Marketing, Commerce, International Business, or a related field.

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- 8–12 years of relevant experience in CRM, Customer Relationship Management, Order Management, Merchandising, or Key Account Management.

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- Experience in jewellery manufacturing/export is strongly preferred.

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- Experience handling international/B2B buyers will be an advantage.

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- Strong understanding of jewellery orders, sampling, production coordination, quality, and shipment processes.

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- Good communication, negotiation, problem-solving, coordination, and team-management skills.

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- Proficiency in MS Excel, MS Office, and CRM/ERP systems.

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📌 Customer Relationship Management Manager (Pragpura)
🏢 Derewala Industries
📍 Pragpura