CashKaro is India's largest cashback app, helping users earn real cashback on purchases across 1,500+ e-commerce brands like Amazon, Flipkart, and Myntra. Cashback is paid on top of all existing discounts and can be transferred directly to a bank account, making CashKaro the smartest way to shop online. /n We are the #1 performance marketing partner for e-commerce in India, driving ₹10,000 Cr in annual GMV for our brand partners. Founded in 2013 by Rohan and Swati Bhargava, CashKaro has raised over ₹250 Cr in funding from marquee investors including the late Mr.

Ratan

Tata, and has scaled to ₹600 Cr in revenues — growing over 70% in FY26. /n Our sister platform, EarnKaro, is India's #1 affiliate marketing platform. It empowers content creators, homemakers, students, and micro-influencers to monetise their reach by sharing affiliate links from Amazon, Flipkart, and 250+ brands. Top creators on EarnKaro earn up to ₹40 lakhs a month.

With 80% market share on Telegram, EarnKaro is one of the largest affiliate traffic drivers for e-commerce in the country. /n The group also operates BankKaro, enabling users to compare and apply for credit cards, loans, and other financial products — making smarter financial decisions accessible to all. /n Explore further: /n https://cashkaro.com/ /n https://earnkaro.com/ /n In the News: /n CashKaro FY26 revenue jumps 72% to ₹600 crore; EBITDA losses shrink - CNBC TV18 /n https://www.cnbctv18.com/business/startup/cashkaro-fy26-revenue-jumps-to-600-crore-ebitda-losses-shrink-ws-el-19898978.htm /n CashKaro grows 72% to Rs 600 cr, enables over Rs 10,000 cr in sales to partner brands - The Economic Times /n https://economictimes.indiatimes.com/small-biz/sme-sector/cashkaro-grows-72-to-rs-600-cr-enables-over-rs-10000-cr-in-sales-to-partner-brands/articleshow/130814459.cms?from=mdr /n ROLE OVERVIEW /n We're looking for a CRM professional to deliver an exceptional customer experience by managing customer interactions across multiple support channels. This role requires strong problem-solving skills, process ownership, and the ability to resolve customer concerns while collaborating closely with internal teams.



/n The ideal candidate has 2+ years of experience in CRM or customer support and is comfortable working with ticketing tools such as Freshworks/Freshdesk. /n KEY RESPONSIBILITIES /n 1.

Customer Support

Operations (Primary KRA) /n /n

- Handle customer queries across support channels in a timely and professional manner.

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- Resolve customer issues related to cashback, orders, accounts, rewards, referrals, and platform usage.

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- Ensure first-response and resolution SLAs are consistently met.

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- Deliver a positive customer experience while maintaining high-quality communication.

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Ticket

Management & Resolution /n /n

- Manage customer tickets efficiently using CRM/ticketing tools.

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- Investigate issues by coordinating with relevant internal teams when required.

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- Follow up on pending cases until complete resolution.

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- Maintain accurate ticket updates and documentation.

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Customer

Experience & Quality /n /n

- Maintain high standards of written and verbal communication.

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- Identify recurring customer concerns and share actionable insights with the team.

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- Ensure customer interactions align with CashKaro's tone of voice and service standards.

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- Contribute to improving customer satisfaction and retention.

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Process

Improvement & Collaboration /n /n

- Work closely with Operations, Tech, Product, and Finance teams to resolve customer issues.

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- Highlight process gaps that impact customer experience.

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- Support improvements in workflows, response templates, and knowledge-base documentation.

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- Adapt quickly to new product launches and process updates.

/n /n 5. Reporting & Performance Tracking /n /n

- Track daily ticket volumes and resolution status.

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- Maintain accurate customer records within the CRM system.

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- Share regular updates on recurring issues and support trends.





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- Support reporting requirements for team performance and operational improvements.

/n /n MUST HAVE QUALIFICATIONS /n /n

- 2+ years of experience in CRM, Customer Support, Customer Experience, or Customer Service.

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- Hands-on experience handling customer support across multiple channels.

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- Strong written and verbal English communication skills.

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- Excellent problem-solving and customer-handling abilities.

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- Experience using CRM or ticketing tools.

/n /n GOOD TO HAVE /n /n

- Experience with Freshworks/Freshdesk.

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- Exposure to e-commerce, fintech, or digital consumer platforms.

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- Experience working with SLAs and quality metrics.

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- Strong attention to detail and process orientation.

/n /n WHY JOIN CASHKARO? /n /n

- Real Ownership, Real Impact — You're not a cog in a machine. You work directly on products and decisions that move the needle for a platform used by millions of Indians every day.

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- Innovative Culture — No unnecessary layers, no committee lags. We move fast, back good ideas, and give people the space to build, experiment, and grow.

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- Learning & Development — Structured L&D; programs, cross-functional exposure, and a team that believes your growth is the company's growth.

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- Wealth Creation — ESOPs awarded to many team members, because when CashKaro wins, the people who built it should win too.

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- Food, Sorted — Daily lunch and snacks in office. One less thing to worry about.

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- Benefits That Actually Matter — Comprehensive medical insurance, Adaptable Benefits Plan with tax benefits, wellness initiatives, and a workplace designed to support you.

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- We Celebrate Everything — Festivals, birthdays, work anniversaries, life milestones. If it matters to you, it matters to us.

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- Community, Not Just Colleagues — Team events, outings, dinner meetups, and the kind of in-office culture where people actually like showing up.

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- Diverse by Design — We believe the best ideas come from the most varied rooms. Different backgrounds, different perspectives — that's not a policy, it's how we operate.

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📌 Customer Relationship Management (Gurugram)
🏢 CashKaro.com
📍 Gurugram