Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. MIA is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. The academy offers specialized preparatory programs for major language tests and healthcare licensure exams, supported by experienced trainers certified by global bodies such as Cambridge and IDP.

Using evidence-based teaching methods, digital tools, personalized coaching, and app-based learning, MIA supports both online and classroom learners. Its mission is to expand global opportunities for learners across sectors including healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Customer Relations Manager is a full-time, on-site role based at Medcity International Academy’s Kochi center. This role is responsible for overseeing the learner and customer experience, including handling inquiries, guiding prospective learners through course and exam options, and managing admissions and enrollments.

The Customer Relations

Manager will maintain regular communication with learners and families, resolve issues, gather feedback, and coordinate with trainers and administrative teams to ensure seamless service delivery. Daily tasks include managing front office interactions, updating CRM systems and records, preparing reports on customer satisfaction,



supporting marketing and outreach activities, and assisting with events, orientations, and information sessions. The role also involves implementing customer service standards, identifying areas for service improvement, and contributing to initiatives that strengthen long-term relationships and institutional reputation.

Qualifications

- Strong customer service and relationship management skills, including the ability to handle inquiries, resolve concerns, and maintain a professional, learner-centric approach.
- Excellent communication skills in English (verbal and written), with the ability to explain programs clearly and interact confidently with learners, families, and institutional partners.
- Solid organizational and administrative skills, including experience with record-keeping, scheduling, documentation, and use of CRM or student management systems.
- Basic understanding of education or training services, ideally with exposure to language proficiency or healthcare-related exams, and a strong interest in learner success.
- Proficiency in common digital tools and office software, with the ability to learn and use academy-specific platforms and app-based learning systems.
- Ability to work collaboratively with trainers, counselors, and operations staff, while managing priorities and maintaining high-quality service in a busy on-site workplace.
- Bachelor’s degree in any discipline (education, business, communication, or related fields preferred) and prior experience in customer-facing roles, such as education counseling, front office management, or customer support.
- High level of professionalism, integrity,

📌 Customer Relations Manager (Kochi)
🏢 Medcity International Academy
📍 Kochi