Experience: 4-5 years

Key Responsibilities

- Manage end-to-end customer and agent onboarding activities
- Validate onboarding forms, customer data and documentation
- Update and maintain CRM/internal systems such as Microsoft Dynamics, Mitek & Opportunity Hub
- Support system configuration, workflows, dashboards and user access
- Handle data uploads, validation and basic data migration activities
- Support CRM, API and third-party system integrations
- Coordinate with Technology/Development teams for integration requirements
- Perform pre-go-live testing and validate customer journeys
- Identify, document and track configuration/data issues and defects
- Monitor daily data feeds and raise/follow up on Service Desk tickets
- Support go-live and post-onboarding activities
- Maintain accurate trackers,



folders and onboarding documentation

Required Skills

✅ Customer Onboarding / System Administration

✅ CRM Administration

✅ Microsoft Dynamics / Mitek / similar platforms

✅ Data Validation & Data Management

✅ System Configuration & Workflow Management

✅ Basic understanding of APIs, Integrations & Data Flows

✅ Go-Live Testing / UAT

✅ Service Desk / Ticket Management

✅ Advanced or strong MS Excel skills

✅ Solid documentation, coordination & stakeholder management

✅ Excellent attention to detail and problem-solving skills

Pay: ₹600,000.00 - ₹800,000.00 per year

Work Location: In person

📌 Customer Onboarding & Systems Administrator (Pune)
🏢 Edurun Virtuoso Services Private
📍 Pune