1. Inbound &

- Outbound Tele Sales

- Handle incoming customer inquiries and assigned outbound leads.

- Engage prospective customers through professional and persuasive conversations.

- Understand customer requirements, broadband usage, and connectivity needs.

- Convert qualified prospects into successful Skylink Fibernet sales.

2.

Customer

Communication &

- Active Listening

- Demonstrate clear, confident, and professional communication.

- Listen attentively to customer requirements and concerns.

- Provide relevant solutions based on customer needs.

- Respond promptly and accurately, maintaining a positive customer experience.

3. Lead Conversion &

- Sales Achievement

- Follow up on assigned leads systematically.

- Present suitable broadband plans, offers, and product benefits.

- Handle customer objections and guide prospects toward purchase decisions.

- Achieve assigned daily, weekly, and monthly sales targets.

- Maintain a healthy conversion ratio through effective follow-up.

4. CAF Onboarding &

- Sales Closure

- Manage the customer onboarding process from initial interest to CAF completion.

- Ensure accurate customer details and required documentation.





- Coordinate with relevant internal teams for installation and activation processes.

- Track pending CAFs, installation status, and customer commitments.

- Ensure successful sales closure in accordance with company processes.

5. CRM &

- Data Management

- Update lead status, customer interactions, follow-ups, and sales progress in Zoho CRM.

- Maintain accurate customer and lead records.

- Ensure timely updates of sales activities and onboarding milestones.

- Use CRM reports and assigned lead data to prioritize follow-ups.

6.

Customer

Relationship &

- Team Coordination

- Build positive relationships with prospective and existing customers.

- Coordinate with sales support, technical, installation, and activation teams.

- Escalate customer concerns and pending onboarding issues promptly.

- Maintain qualified communication throughout the customer journey.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

- Food provided

- Health insurance

- Internet reimbursement

- Leave encashment

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Onboarding Manager (Coimbatore)
🏢 SKYPLAY IPTV SERVICES PRIVATE
📍 Coimbatore