Key Responsibilities

- Act as a Subject Matter Expert and lead point of contact for customer engagements.

- Manage multiple customer engagements and build trusted relationships with clients and implementation partners.

- Gather and document business, functional, and technical requirements, KPIs, and implementation objectives.

- Review solution designs, validate implementations, troubleshoot technical issues, and provide recommendations.

- Provide technical advisory, best practices, enablement, and coaching to customers and partners.

- Work closely with marketers, analysts, developers, and business stakeholders, including senior leadership.

- Create technical documentation, presentations, assessments, and recommendations.

- Collaborate with Adobe internal teams and implementation partners throughout the project lifecycle.

Technical Skills

- Strong experience with Adobe Analytics and Customer Journey Analytics (CJA).

- Experience creating/managing CJA connections and data views and troubleshooting data from multiple sources.

- Knowledge of Adobe Experience Platform (AEP) Core, schemas, datasets, and related concepts.





- Experience with Adobe Analytics Source Connectors and Analytics-to-CJA migration.

- Familiarity with Web SDK and Mobile SDK implementations.

- Strong experience with Adobe Launch / tag management solutions.

- Strong-to-advanced knowledge of JavaScript, jQuery, AJAX, Web Services/APIs.

- Understanding of HTML, web protocols, online marketing, and web/mobile analytics.

- Exposure to CJA APIs for automation, data extraction, and integration is an advantage.

- Understanding of integration between Adobe Analytics and other Adobe solutions such as Target, AEM, and Audience Manager is a plus.

Preferred Experience

- Previous client-facing consulting experience.

- Experience with Adobe Analytics, Launch, Mobile, Video, and OTT analytics implementations.

- Web or mobile application development experience.

- Experience presenting to both technical and business audiences.

- Robust communication, presentation, documentation, problem-solving, and stakeholder-management skills.

- Bachelor's/Master's degree in Computer Science or equivalent experience.

📌 Customer Journey Analyst (Bengaluru)
🏢 Savantis Solutions India
📍 Bengaluru