We are Hiring Freshers for Customer Experience Associate /n About the Company /n Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry. /n Role Summary /n We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel. /n Key Responsibilities /n Act as the primary point of contact for customers during their travel /n Proactively engage with customers to ensure expectations are met /n Identify, address,
and resolve issues in a timely and efficient manner /n Provide accurate destination information and relevant recommendations /n Handle emergency situations with professionalism and prompt action /n Monitor customer feedback and drive improvements in satisfaction /n Coordinate with internal teams to ensure smooth execution of travel plans /n Support travel logistics including transport, accommodation, and activities /n Candidate Profile /n Strong communication and interpersonal skills /n Effective problem-solving abilities with composure under pressure /n Ability to assess situations quickly and respond appropriately /n Adaptable and comfortable working in a fast-paced environment /n Collaborative team player /n Willingness to work in rotational shifts, including night shifts /n Work Schedule /n 6-day work per week /n Rotational shifts and weekly offs /n Location: chennai /n Compensation &
Perks /n Exposure to a dynamic, high-growth work environment /n Medical insurance coverage of ₹3L (including dependents) /n Shift-based allowances