- Customer Satisfaction: Timely response to customer queries, smooth sample registration and report delivery, and building long-term client relationships while maintaining and improving NPS.
- Business Development: Support identification and development of current business opportunities and ensure retention of existing clients to drive revenue growth.
- MIS & Reporting: Prepare meaningful MIS, dashboards, presentations, and customer insights to support management decision-making.
- Coordination & Operations: Work closely with operations and marketing teams to resolve service issues and improve efficiency and productivity.
- Standards & Performance: Ensure adherence to company policies and standards, achieve set goals improve employee competencies, enhance customer satisfaction, and contribute to increased business turnover
We are Looking for You with Qualification : Any Graduate.
Relevant Experience: 3-6 years
Expertise at
- Excellent Knowledge & experience in the field of Soft goods (textiles)in both physical and analytical parameters.
- Proficient in Ms. Excel & PPT.