Communication ChannelsPhone, email, live chat, and social media
Education RequirementHigh school diploma or equivalent
Average Salary (India)~₹17,000 per month
Core SoftwareCRM systems
Key Responsibilities and Duties
- Inquiry Handling: Answer inbound phone calls, live chats, and emails promptly while maintaining a friendly and helpful tone.
- Issue Resolution: Diagnose and troubleshoot product or service issues, providing accurate solutions within established time limits.
- Transaction Processing: Process customer orders, account updates, returns, and exchanges efficiently.
- Documentation: Record all customer interactions, complaints, and actions taken accurately inside the company's CRM software.
- Escalations: Transfer complex or unresolved grievances to appropriate senior teams or supervisors with clear background notes.
- Feedback Collection:
Gather customer feedback and report recurring product or service issues to management to help improve operational workflows.
Required Skills and Qualifications
- Communication: Excellent verbal and written communication skills to convey solutions clearly.
- Soft Skills: High emotional intelligence, including patience, active listening, and strong empathy when dealing with stressed customers.
- Technical Literacy: Basic computer proficiency and familiarity with standard office tools and helpdesk/CRM applications.
- Problem-Solving: Robust critical thinking and adaptability to handle unpredictable challenges on the spot.
- Time Management: Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
📌 Customer Care Representative (Ludhiana)
🏢 Ganpati Enterprises
📍 Ludhiana
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