Customer Care Executive

Company: Klene Paks Limited

Location: Bangalore

Department: Customer Service / Sales Support

Experience: 1–3 Years

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to handle customer queries, coordinate with internal departments, follow up on orders, and ensure timely resolution of customer requirements.

Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and inquiries professionally.
- Understand customer requirements and provide accurate product and order information.
- Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams.
- Follow up on customer orders, deliveries, quotations, and pending requirements.
- Maintain customer records, order details, complaints, and follow-up status.
- Resolve customer complaints and coordinate internally for timely solutions.
- Prepare daily/weekly customer follow-up and order status reports.
- Follow up on payments and outstanding issues whenever required.
- Maintain good relationships with existing customers.
- Support the Sales team with customer communication and documentation.




- Ensure timely communication regarding order status, delivery schedules, and product availability.

Requirements

- Any Graduate / MBA preferred.
- 1–3 years of experience in Customer Care, Customer Support, Sales Coordination, or Order Management .
- Good verbal and written communication skills.
- Basic knowledge of MS Office / Excel.
- Solid follow-up and coordination skills.
- Customer-oriented attitude and problem-solving ability.
- Ability to work effectively with multiple departments.
- Known Languages English, Kannada, Telugu, Hindi & Tamil

Key Skills Customer Service | Customer Relationship Management | Order Processing | Sales Coordination | Customer Follow-up | Complaint Handling | MS Excel | Communication | Documentation | Internal Coordination

What We Offer

- Growth and learning opportunities.
- Exposure to Sales and Customer Relationship Management.
- Supportive and professional work environment.
- Career development opportunities.

📌 Customer Care Executive (Anekal)
🏢 KLENE PAKS LIMITED (KPL)
📍 Anekal