We are hiring a Customer Care Executive for Homemate Smart to handle customer queries, complaints, and provide exceptional support for our smart home products and services.

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat queries related to Homemate Smart products and services - Resolve customer complaints, issues, and grievances in a timely and skilled manner - Provide product information, installation guidance,



and troubleshooting support for smart home devices - Coordinate with the technical and field service teams to ensure quick resolution of customer issues - Maintain accurate records of customer interactions and update CRM systems - Follow up with customers to ensure issues are resolved and satisfaction is achieved - Achieve customer satisfaction targets and adhere to service quality standards - Escalate unresolved issues to the appropriate department or senior management Required Skills: Excellent communication skills in English and regional language - Strong problem-solving and conflict resolution abilities - Basic knowledge of smart home or electronic products preferred - Proficiency in MS Office and CRM tools - Ability to handle high call volumes and work under pressure - Customer-first attitude with a positive and empathetic approach Work Schedule: 6 days a week Location: Work from Office

📌 Customer Care Executive (Ahmedabad)
🏢 Homemate Smart Private
📍 Ahmedabad