Role Description The Customer Care Executive is a full time, on-site role based in Mumbai. This position is responsible for handling inbound and outbound customer interactions through phone, email, and other communication channels, ensuring timely and accurate responses to queries and concerns. The role includes resolving issues, providing product or service information, managing customer accounts, and maintaining detailed records of interactions in the company’s systems.

The Customer Care

Executive will follow up with customers to ensure satisfaction, support sales and service teams with customer-related information, and escalate complex issues when necessary. The role also involves working closely with internal departments to improve service processes and contributing to a positive customer experience aligned with company standards.

Qualifications

- Strong customer-facing abilities, including Customer Support, Customer Service,



and a focus on Customer Satisfaction.
- Clear and professional Communication skills, both verbal and written, with the ability to interact effectively with diverse customers and colleagues.
- Relevant experience in a customer care, call center, or client service environment, preferably in trading, retail, or related sectors.
- Ability to work on-site in Mumbai, manage time effectively, and multitask in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) tools and standard office software.
- Minimum educational qualification of a high school diploma; a bachelor’s degree in business, commerce, or a related field is an advantage.
- Fluency in English; knowledge of additional regional languages is beneficial.

📌 CUSTOMER CARE EXCUTIVE (Mumbai)
🏢 Pacifica General Trading
📍 Mumbai