Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Valuable to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education Role Summary
Lead a team of ServiceNow developers and analysts in delivering platform enhancements, upgrades, integrations, and operational support. Responsible for technical solution delivery, sprint execution, quality assurance, and mentoring team members.
Key Responsibilities
Technical Leadership
Design, develop, and implement ServiceNow solutions.
Lead configuration and customization activities across ServiceNow modules, especially ITSM, CSM and Custom Scoped Applications
Perform code reviews and ensure adherence to development standards.
Support platform upgrades, defect management, and release activities (preferably if handled deployments via GIT using Source Control or using CI/CD Pipeline)
Troubleshoot complex technical issues and provide scalable solutions.
Delivery Management
Manage sprint planning, estimations, and task allocation.
Ensure timely delivery of stories, defects, and enhancements.
Track project risks, dependencies, and mitigation plans.
Support UAT, deployment, and hyper care activities.
Team Leadership
Mentor developers and support team skill development.
Conduct knowledge-sharing sessions and technical coaching.