Company Description Toyo Kombucha is a sustainable kombucha brand founded by two college friends who were inspired by the drink’s unique taste and health benefits discovered abroad. Built to address the lack of healthy, zero-sugar beverages in the Indian market, the company focuses on offering kombucha in its purest form at an accessible price point. Toyo Kombucha aims to help people incorporate gut-friendly, fizzy fermented tea into their daily routines as a straightforward step toward a better lifestyle.

Today, the brand is expanding its presence in homes across India, championing wellness through a refreshing glass of good bacteria.

Role Description The CRM Sales role is a full-time, on-site position based in the Greater Delhi Area. The individual in this role will manage and optimize customer relationships using CRM tools, track leads and sales pipelines, and ensure accurate and up-to-date customer data.

Responsibilities include engaging with potential and existing customers, identifying upsell and cross-sell opportunities, and coordinating with marketing and operations to support promotional campaigns and order fulfillment. The role involves preparing sales reports and performance dashboards, following up on inquiries,



and contributing to customer retention strategies. The CRM Sales professional will also collaborate with the team to improve sales processes and enhance customer experience.

Qualifications

- Strong CRM proficiency, including managing customer data, tracking interactions, and using CRM dashboards to support sales decisions.
- Sales and account management experience with skills in lead generation, pipeline management, negotiation, and closing deals.
- Customer service and relationship-building abilities, including handling queries, resolving issues, and maintaining long-term customer engagement.
- Analytical skills to interpret sales metrics, customer behavior, and campaign performance, and to prepare clear reports.
- Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional teams.
- Comfort with on-site work in the Greater Delhi Area and flexibility to engage with customers across different channels.
- Experience in FMCG, beverages, or health and wellness brands is an advantage.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

📌 CRM Sales (Delhi)
🏢 Toyo Kombucha
📍 Delhi