Company : SolarSquare Energy

Location : Pune/Mumbai

Work Mode : Full-time | On-site

About the Role :

SolarSquare is building the technology backbone of its sales engine and is looking for a hands-on CRM & Telephony Implementation Expert to own the CRM and telephony ecosystem end to end.

The immediate mandate is to integrate Ozonetel with SolarSquare's in-house CRM and build a scalable, reliable system that can support high-volume sales operations.

This role requires someone who has personally delivered CRM telephony implementations from architecture through production, ideally at least twice.

Key Responsibilities :

CRM & Telephony Architecture :

- Design and implement CRM telephony architecture end to end.
- Own the integration between the CRM, telephony platform and supporting systems.
- Build scalable and reliable solutions for high-volume sales operations.

CRM & Telephony Integration :

- Integrate Ozonetel/other with the in-house CRM using APIs, webhooks and middleware.
- Ensure call logs, recordings, dispositions and agent activity are captured accurately in the CRM.
- Troubleshoot integration issues across API, data and platform layers.

What We're Looking For :

- 6 - 10 years of hands-on experience across CRM, telephony and systems integration.




- At least 2 end-to-end CRM telephony implementations personally delivered.
- Strong understanding of CTI, IVR, call routing and the complete call lifecycle.

Tech Stack :

- REST APIs, Webhooks, JSON, Authentication, Middleware.
- Experience integrating telephony with custom-built CRMs, not only standard/off-the-shelf CRM platforms.
- Working knowledge of SQL and system architecture.
- Solid debugging and problem-solving skills across API, data and platform layers.
- Experience in vendor management, commercial negotiations and stakeholder management.
- Ability to independently own problems and drive solutions from requirement to production.

Preferred / Bonus Experience :

- Hands-on experience with any of the following platforms: Ozonetel, Exotel, Twilio, Ameyo, Knowlarity or similar cloud telephony/contact-center platforms.

Ideal Candidate Profile :

- We are looking for someone with: Builder Mindset | Technical Depth | Commercial Acumen | High Ownership | Fast Execution.
- Someone who can understand the business problem, design the solution, work with vendors, get into APIs, troubleshoot technical issues and successfully take the solution live.

📌 CRM & Telephony Implementation Expert - IVR/Routing & Switching (India)
🏢 SolarSquare Energy
📍 India