Company: Jeena Sikho Lifecare Ltd.

Position: Courier Operations Manager

Department: Logistics

Location: Zirakpur Head Office

Job Type: Full-Time

Experience: 5-6 Years

Budget:upto 50k

Job Summary

We are looking for a Courier Operations Manager to manage and coordinate with courier partners and ensure smooth day-to-day courier operations. The candidate will be responsible for monitoring shipments, resolving operational issues, managing escalations, and ensuring timely delivery and service as per agreed SLAs.

Key Responsibilities

- Manage day-to-day operations with all courier partners.
- Coordinate with courier teams for pickup, delivery, RTO, and undelivered shipments.
- Monitor shipment movement and ensure timely tracking updates.
- Follow up on pending pickups, delivery exceptions, and shipment-related issues.
- Handle escalations with courier partners and ensure timely resolution.
- Monitor courier partner performance and identify operational gaps.
- Ensure shipments are processed and delivered within agreed timelines.
- Coordinate with Logistics, Warehouse, Customer Care, and Accounts teams wherever required.
- Track and resolve shipment-related complaints and operational issues.
- Prepare and review courier performance, shipment, and operational reports.




- Monitor SLA performance and take corrective action where required.
- Maintain proper records of courier operations, escalations, and resolutions.
- Coordinate with courier partners to improve service quality and operational efficiency.
- Support management with regular updates on courier performance and pending issues.

Required Skills

- Strong knowledge of courier, logistics, and shipment operations.
- Experience in managing courier partners and third-party logistics vendors.
- Good understanding of RTO, undelivered shipments, pickup, delivery, and tracking processes.
- Solid follow-up and escalation management skills.
- Good communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Positive knowledge of MS Excel/Google Sheets and operational reporting.
- Ability to manage multiple courier partners and operational issues simultaneously.
- Strong coordination skills with internal and external teams.

Qualification

- Graduate in any discipline.
- 5-6 years of experience in courier operations, logistics, e-commerce operations, supply chain, or a related field.
- Experience in handling multiple courier partners will be preferred.

📌 Courier Operations Manager (Chandigarh)
🏢 JEENA SIKHO LIFECARE
📍 Chandigarh