Job Title: Country Manager – India

Location: Raipur, Chhattisgarh

Job Summary

We are seeking an experienced and entrepreneurial Country Manager to lead and grow the company's India operations across multiple service lines, including Logistics Services, Professional Services, Digital Services, Payroll Solutions, and other existing or emerging business offerings.

The incumbent will have overall responsibility for business development, operations, service delivery, financial performance, P&L;, strategic partnerships, and market expansion across all service offerings.

The Country Manager will be responsible for building a diversified and sustainable India business, identifying new market opportunities, developing strategic client relationships, expanding service offerings, and leading high-performing teams to achieve revenue and profitability objectives.

Key Responsibilities

1. Business Growth & Strategy

- Develop and execute the overall India country strategy in line with the company's vision and objectives.
- Drive revenue growth across all service offerings, including Staffing & Recruitment, Logistics, Professional Services, Digital Services, Payroll, and other business solutions.
- Identify new markets, industries, customers, service opportunities, and strategic partnerships.
- Develop and execute go-to-market strategies for new and existing service lines.
- Build a strong and diversified business pipeline across multiple sectors.
- Monitor market trends and identify opportunities for expansion and business diversification.

2. P&L; and Financial Management

- Own and manage the overall India P&L; across all business verticals.
- Ensure achievement of revenue, profitability, margin, and cash-flow targets.
- Develop annual budgets and business plans and monitor performance against targets.
- Identify opportunities to improve margins, productivity, and operational efficiency.
- Ensure appropriate commercial governance across service lines.

3. Sales & Business Development

- Lead country-level business development and strategic sales initiatives.
- Drive customer acquisition, account expansion, and client retention across all service offerings.
- Develop and maintain relationships with key decision-makers, CXOs, partners,



and strategic accounts.
- Lead major proposals, tenders, RFPs, commercial negotiations, and contract discussions.
- Identify cross-selling and up-selling opportunities across different service lines.
- Build a robust network across relevant industries and business segments.

4. Service Delivery & Operations

- Oversee delivery and operational performance across all India service lines.
- Ensure timely, quality, and commercially effective delivery of customer engagements.
- Establish scalable processes, governance frameworks, and operating standards.
- Monitor service quality, customer satisfaction, operational KPIs, and delivery performance.
- Work closely with respective service-line leaders to address operational challenges and improve delivery efficiency.

5. Strategic Partnerships

- Identify, evaluate, and develop strategic partnerships, alliances, vendors, and channel relationships.
- Build partnerships that enable the company to expand its capabilities and enter new markets.
- Negotiate and manage strategic commercial relationships.

6. Leadership & People Management

- Lead, mentor, and develop teams across Sales, Business Development, Operations, Delivery, and Support functions.
- Build a high-performance, accountable, and collaborative culture.
- Establish clear objectives, KPIs, and performance expectations for business leaders and teams.
- Drive capability development, succession planning, and employee engagement.

7. Governance, Compliance & Risk Management

- Ensure compliance with applicable Indian laws, regulations, taxation requirements, contractual obligations, and company policies.
- Establish appropriate governance and risk-management practices across all service lines.
- Identify and mitigate commercial, operational, financial, and delivery risks.
- Ensure appropriate controls around contracts, billing, collections, vendors,



and customer commitments.

8. Performance Management & Reporting

- Own country-level business targets, KPIs, revenue, profitability, pipeline, collections, and operational deliverables.
- Review performance across each service line and take corrective action where required.
- Provide regular business reviews, forecasts, and strategic updates to senior leadership.
- Establish a clear performance dashboard covering sales, pipeline, revenue, gross margin, P&L;, delivery, customer satisfaction, and collections.

Qualifications & Experience

- Bachelor's degree in Business Administration, Management, Commerce, Engineering, or a related field; MBA preferred.
- 10+ years of overall business experience, with significant experience in business development, operations, commercial management, and/or P&L; leadership, including at least 5 years in a senior leadership role.
- Proven experience managing multiple service offerings or business verticals.
- Demonstrated track record of achieving revenue, profitability, and business growth targets.
- Experience managing P&L; and commercial operations.
- Strong business development, strategic sales, negotiation, and client relationship management experience.
- Experience building and managing high-performing teams.
- Strong understanding of the Indian business and commercial environment.
- Experience across one or more of the following would be advantageous: Staffing & Recruitment, Logistics, Professional Services, Digital Services, Technology Services, Payroll, or Business Process Services.
- Excellent leadership, communication, negotiation, analytical, and stakeholder-management skills.

Key Success Metrics

- Achievement of country revenue and profitability targets
- Overall P&L; performance and margin improvement
- Growth across multiple service lines
- New client acquisition and existing-account expansion
- Sales pipeline and conversion
- Strategic partnerships and market expansion
- Client retention and satisfaction
- Service delivery and operational efficiency
- Cash collection and working-capital management
- Team performance and employee engagement
- Compliance, governance, and risk management

📌 Country Manager (Raipur)
🏢 FILIA GLOBAL
📍 Raipur