Job Summary

We are looking for an experienced Contract Administrator to manage the end-to-end lifecycle of service agreements, including contract setup, renewals, amendments, expirations, compliance, and documentation.

The ideal candidate will have strong contract administration, coordination, communication, and organizational skills, with the ability to work closely with Sales, Account Management, Finance, Legal, and Managed Services teams.

Key Responsibilities

- Manage the complete lifecycle of Managed Services contracts, including renewals, expirations, amendments, and mid-term changes.
- Review and validate sales orders to ensure accurate contract setup and compliance with company standards.
- Coordinate with Account Managers and Managed Services teams to ensure accurate billing and agreement details.
- Perform monthly contract and asset validations and maintain accurate records and ticket documentation.
- Manage customer and contract information in ConnectWise, ensuring proper documentation and change management.
- Act as the subject matter expert for contract setup and administration in ConnectWise.
- Prepare, review, update, and maintain contracts, agreements, amendments, and renewals.
- Ensure contracts comply with company policies, legal requirements, and applicable regulations.
- Identify potential contractual risks and coordinate with relevant teams to address them.
- Maintain organized and up-to-date contract records and documentation.
- Track contract milestones, renewal dates, deliverables, and deadlines.
- Support contract execution, including signatures, amendments, renewals, and related documentation.
- Monitor contract performance and ensure contractual obligations are being met.
- Coordinate with Sales, Finance, Legal, Compliance, and Operations teams on contract-related matters.
- Support contract audits and respond to internal and external documentation requests.
- Develop and maintain contract templates, processes, and standard operating procedures.




- Prepare contract status reports and management summaries.
- Provide guidance and training to internal teams on contract administration processes and policies.
- Meet defined KPIs related to contract quality, renewals, accuracy, and process compliance.
- Perform other duties as assigned.

Required Skills & Qualifications

- 3+ years of experience in Contract Administration, Contract Management, Sales Operations, Order Management, or a related administrative role.
- Experience managing service agreements, contracts, renewals, amendments, and expirations.
- Solid attention to detail with excellent organizational and time-management skills.
- Excellent verbal and written communication skills.
- Strong coordination skills with the ability to work with multiple internal teams.
- Proficiency in Microsoft Office / Microsoft 365, Teams, and SharePoint.
- Experience with ConnectWise or other PSA/CRM/service management platforms is an advantage.
- Strong analytical and problem-solving abilities.
- Ability to handle confidential information and maintain accurate documentation.
- Experience working with Legal, Finance, Sales, or Compliance teams is preferred.
- Bilingual proficiency in English and French is preferred; translation experience is an advantage.
- Postsecondary education in Business Administration, Information Technology, Contract Management, or a related field is preferred.

Key Skills Contract Administration | Contract Management | Contract Lifecycle Management | Service Agreements | Contract Renewals | Contract Amendments | Contract Compliance | Sales Operations | Order Management | Managed Services | ConnectWise | CRM | PSA | Microsoft 365 | SharePoint | Contract Documentation | Risk Management | Customer Management | Billing Coordination | Inside Sales | MS Office | Communication Skills

What Were Looking For A detail-oriented and organized professional who can independently manage multiple contracts, coordinate with cross-functional teams, maintain accurate records, and ensure contracts are processed efficiently and in compliance with company requirements.

📌 Contracts Administrator (Noida)
🏢 IT BY DESIGN
📍 Noida