This is the role that makes our promise real. You'll sample and score recorded calls against a conduct rubric, flag risk, and feed findings back into agent coaching — building the audit trail our clients' risk committees rely on.
What you'll do li]:list-disc">
- Score sampled calls daily against a defined conduct rubric
- Flag breaches of calling policy, disclosure or RBI norms
- Maintain clean, client-ready audit documentation
- Spot patterns and recommend script or process fixes
- Support client and regulatory audits with evidence, fast
What we're looking for li]:list-disc">
- 2+ years in QA, audit, or compliance — collections or BFSI preferred
- Sharp ear for tone, escalation risk and disclosure gaps
- Meticulous documentation habits
- Familiarity with the RBI Fair Practices Code is a strong plus
Why KVJ Agile Care Here, QA isn't a back-office afterthought — it's central to how we win mandates. Your findings change behaviour and protect brands.
Sound like you?
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About The Role
This is the role that makes our promise real. You'll sample and score recorded calls against a conduct rubric, flag risk, and feed findings back into agent coaching — building the audit trail our clients' risk committees rely on.
What you'll do li]:list-disc">
- Score sampled calls daily against a defined conduct rubric
- Flag breaches of calling policy, disclosure or RBI norms
- Maintain clean, client-ready audit documentation
- Spot patterns and recommend script or process fixes
- Support client and regulatory audits with evidence, fast
What we're looking for li]:list-disc">
- 2+ years in QA, audit, or compliance — collections or BFSI preferred
- Sharp ear for tone, escalation risk and disclosure gaps
- Meticulous documentation habits
- Familiarity with the RBI Fair Practices Code is a strong plus
Why KVJ Agile Care Here, QA isn't a back-office afterthought — it's central to how we win mandates. Your findings change behaviour and protect brands.
📌 Compliance & QA Analyst (India)
🏢 InsureX360
📍 India
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