Key Responsibilities

- Handle inbound and outbound calls with US-based customers.

- Communicate professionally through calls, emails, and other communication channels.

- Manage and respond to multiple email inboxes efficiently.

- Coordinate and ensure accurate and timely Inventory fulfillment.

- Handle customer queries, changes, confirmations, and issue resolution.

- Use sound judgment and creative problem-solving to resolve customer situations.

- Protect company margins and identify commercially sensible solutions.

- Maintain accuracy across customer, ticket, pricing, and transaction details.

- Coordinate with internal teams to ensure smooth operations.

Preferred candidate profile

- Excellent verbal and written English communication skills.

- Strong telephone etiquette and confidence in handling US customers.

- Good email-writing and inbox-management skills.

- Strong attention to detail and accuracy.

- Good commercial awareness and negotiation skills.

- Ability to think quickly and work independently.

- Valuable knowledge of Windows OS and general computer applications.

- Ability to multitask in a fast-paced environment.

- Willingness to work in 247 rotational shifts, including nights, weekends, and holidays.

📌 Communication and Fulfillment Senior Associate (Noida)
🏢 TaskNova Solutions
📍 Noida