Job Description Main Daily Duties Making Calls: Call prospective leads (outbound) or answer calls from interested buyers (inbound). Pitching Offers: Explain product features, discounts, and special promotions clearly. Closing Sales: Persuade customers to buy and process their orders. Handling Objections: Address customer concerns and calmly accept rejection. Updating Records: Enter customer details and call notes into a database or CRM (Customer Relationship Management) system. ( 1 , 2 , 3 , 4 ) Key Skills Needed Communication: Speak clearly, listen well, and explain ideas simply. Resilience: Stay calm and positive after hearing "no" from clients. Computer Basics: Use keyboards, spreadsheets, and CRM software. Persuasion: Convince people to trust the company and make a purchase. ( 1 , 2 , 3 , 4 , 5 )