Job Summary A Collection Executive is responsible for contacting customers to collect outstanding payments, negotiating payment plans, and ensuring timely recovery of dues while maintaining good customer relationships.

Key Responsibilities

- Contact customers via phone, email, or in-person visits to collect overdue payments.

- Follow up on outstanding invoices and loan repayments.

- Negotiate payment plans or settlements with customers.

- Maintain accurate records of collection activities and customer interactions.

- Update customer accounts and report payment status in the system.

- Coordinate with sales, finance, and customer service teams regarding payment issues.

- Ensure compliance with company policies and legal regulations related to debt collection.

- Prepare daily/weekly collection reports for management.

Required Skills





- Robust communication and negotiation skills

- Good persuasion and problem-solving abilities

- Basic computer knowledge (Excel, CRM systems)

- Ability to handle customer objections and difficult conversations

- Time management and target-oriented mindset

Qualifications

- 12th,Bachelors degree .

- 03 years of experience in collections, customer service, or sales.

- Freshers may also be considered in some companies.

Key Performance Indicators (KPIs)

- Collection targets achieved

- Reduction in overdue accounts

- Recovery rate / portfolio performance

- Customer interaction quality

Interested Candidates Please call Mehtab Alam to schedule interviews!!

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