Operations Manager

Location: Kokapet, Hyderabad

About the Role

It is a premium fitness destination with an ambitious expansion roadmap. We are looking for an experienced Club Operations Manager to take complete ownership of the day-to-day operations of our large-format fitness facility in Hyderabad.

This is a senior, hands-on role for someone who has successfully managed a large gym, fitness centre, health club, or premium wellness facility . The ideal candidate will be comfortable managing large teams, multiple departments, high member volumes, facility operations, service standards, and business performance.

The person should be a strong operator and people leader who can bring structure, accountability, and consistency to a quick-paced fitness environment.

Key Responsibilities

Overall Operations

- Take complete ownership of the day-to-day operations and ensure smooth functioning of the facility.

•Establish and maintain high standards of service, cleanliness, hygiene, safety, discipline, and overall facility presentation.
- Develop and implement operational processes, SOPs, and systems to improve efficiency and consistency.
- Identify operational gaps and take timely corrective action.

Team & People Management

- Lead and manage large cross-functional teams across Fitness, Front Desk / Member Experience, Housekeeping, Kitchen / Support and other operational functions.
- Set clear responsibilities, KPIs, performance expectations, and accountability across teams.
- Drive team productivity, discipline, attendance, service quality, and employee engagement.
- Conduct regular team meetings and performance reviews and ensure continuous training and development.

Member Experience

- Own the overall member experience and ensure consistently high service standards.
- Monitor member feedback, complaints, escalations,



and service issues and ensure timely resolution.
- Work closely with the Fitness and Member Experience teams to improve member engagement, satisfaction, and retention.
- Identify recurring issues and implement processes to prevent them.

Business & Performance

- Work closely with management to achieve membership, revenue, retention, and overall business objectives.
- Monitor key operational and commercial KPIs and identify areas for improvement.
- Support initiatives that improve member retention, engagement, referrals, and revenue.
- Prepare regular operational and performance reports for management.

Facility & Vendor Management

- Ensure all equipment, infrastructure, amenities, and operational areas are maintained to the required standards.
- Manage maintenance activities, vendors, service providers, and operational requirements.
- Ensure timely availability of supplies, equipment, and other resources required for smooth operations.
- Maintain appropriate systems for preventive maintenance, inventory, and facility-related activities.

Safety & Compliance

- Ensure adherence to all internal policies, safety standards, hygiene protocols, and operational procedures.
- Conduct regular facility checks and proactively identify operational and safety risks.
- Ensure appropriate emergency procedures and incident reporting mechanisms are in place.

Requirements

• 8–10 years of relevant experience , preferably in fitness, health clubs, hospitality,



wellness, sports, or premium service businesses.

- Mandatory experience managing the operations of a large gym, fitness centre, health club, or similar large-scale facility.

• Proven experience managing large, multi-functional teams and multiple departments.

- Strong understanding of fitness centre operations, member experience, service standards, and facility management.
- Experience handling high member volumes and fast-paced, customer-facing operations.
- Strong leadership, people management, communication, and problem-solving skills.
- Strong commercial understanding with the ability to monitor and drive operational and business KPIs.
- Highly organised, hands-on, accountable, and comfortable taking complete ownership of operations.
- Ability to work independently and make sound decisions in a fast-paced environment.

Good to Have

• Prior experience with a premium or luxury fitness brand, large health club, or established fitness chain .

- Experience managing a facility with multiple revenue streams such as memberships, personal training, F&B;, retail, or wellness services.
- Experience in opening, setting up, or scaling a new fitness facility.
- Strong exposure to member retention, customer experience, and revenue optimisation.

What We Offer

- The opportunity to lead operations for a premium, large-format fitness facility.
- A high-ownership role with significant responsibility and visibility with senior management.
- Opportunity to build strong teams, systems, and operational processes as Spartan Fitness continues to grow.
- Complimentary access to current and upcoming fitness centres, along with applicable employee benefits.
- Opportunity to grow with a fast-expanding fitness and wellness brand.

📌 Club Operation Manager (Hyderabad)
🏢 FitEduCoach
📍 Hyderabad