- Immediate Joiner
- Must have Client Servicing exp mandate and only from OTT/Entertainment background
- 5 Days working ( 11-7pm) MALAD WEST - MINDSPACE
JD
Client Relationship Management
- Serve as the primary liaison between clients and internal teams.
- Build and maintain solid, long-term client relationships.
- Understand client objectives and translate them into actionable briefs.
- Ensure timely communication, regular updates, and proactive problem-solving.
Campaign Planning & Execution
- Debrief campaign requirements with clients and internal stakeholders.
- Coordinate with content, design, video, production, and strategy teams for seamless execution.
- Monitor campaign progress and ensure deliverables are completed within agreed timelines.
- Support end-to-end execution of title launches, brand campaigns, and marketing initiatives.
Content Calendar Management
- Oversee planning and execution of monthly content calendars.
- Ensure content is delivered, reviewed, and published as per schedule.
- Coordinate approvals and manage revisions efficiently.
Social Media Management
- Maintain overall social media hygiene across all client platforms.
- Monitor daily publishing schedules and ensure platform best practices are followed.
- Flag issues and recommend improvements to optimize performance.
Cross-Functional Collaboration
- Foster strong collaboration between internal departments.
- Ensure clear communication across creative, strategy, production,
and operations teams.
- Resolve bottlenecks and keep projects moving efficiently.
Quality Assurance
- Review content and campaign deliverables to ensure they meet agency and client quality standards.
- Maintain consistency in brand messaging, tone, and creative execution.
Event Support
- Assist with live event coverage and on-ground execution.
- Manage feedback loops between clients, talent, and production teams while ensuring timely implementation.
Crisis & Escalation Management
- Handle urgent client requests, last-minute changes, and unforeseen challenges with professionalism.
- Escalate issues appropriately while driving timely resolutions.
Additional Responsibilities
- Support Ad hoc assignments from senior management.
- Demonstrate flexibility to work on weekends or outside standard working hours whenever business requirements demand.
- Take ownership of assigned projects with a proactive, solution-oriented approach.
- Maintain accountability for timelines, client satisfaction, and overall campaign success.
Application Question(s):
- Have you done client servicing in OTT / Entertainment Industry (IF NOT - PLEASE DO NOT APPLY)
- Can you join immediately
- Are you ok with a salary of 65K ?
- Have you been a part of shoots/campaigns / events / (IF NOT - PLEASE DO NOT APPLY)
- Are you great with talking and de-escalating issues (If yes - explain)