Industry Preference: Hospitality / Premium Hotels / Credit Cards / Banking / Luxury Retail

Department: Client Relationship Management

Experience: 2–5 Years

Location: Amritsar

Employment Type: Full-Time

Job Summary

We are looking for a Client Relationship Manager with experience in hospitality, premium hotels, credit cards, banking, or luxury customer service to manage high-value clients and build long-term relationships. The candidate will be responsible for understanding client requirements, providing personalized service, handling follow-ups, and coordinating with internal teams to ensure an excellent customer experience.

Key Responsibilities

- Manage and maintain relationships with high-value and premium clients.
- Make regular calls and follow-ups with existing and prospective clients.
- Understand client preferences, requirements, purchase history, and service expectations.
- Provide personalized assistance and premium customer service.
- Handle customer enquiries, requests, feedback, and complaints professionally.
- Coordinate with Sales, Retail, CRM, Order, Accounts, Production, and Dispatch teams to fulfil customer requirements.
- Follow up on customer enquiries, appointments, orders, payments, and deliveries.
- Maintain accurate customer profiles, interaction history, and follow-up details in the CRM.
- Identify opportunities for repeat purchases, referrals, and relationship building.
- Invite and coordinate with clients for events, launches, exhibitions, and special occasions.
- Ensure timely resolution of customer issues and escalate important matters to management.
- Maintain confidentiality of customer information and business data.
- Prepare regular reports on client follow-ups, leads, conversions,



pending cases, and customer engagement.
- Support the sales team in achieving customer retention and revenue targets.

Preferred Candidate Profile Candidates from the following backgrounds will be preferred:
- Premium Hotel / Hospitality – Guest Relations, Front Office, Concierge, VIP Relations
- Credit Card / Banking – Relationship Manager, Premium Card Services, Customer Relationship
- Luxury Retail – Client Advisor / Customer Relationship
- Premium Customer Service / Relationship Management

Required Skills
- Excellent communication and interpersonal skills.
- Strong customer-handling and relationship-building abilities.
- Professional and confident personality.
- Good follow-up and coordination skills.
- Ability to handle premium/VIP clients with discretion.
- Strong problem-solving and complaint-handling skills.
- Valuable knowledge of MS Excel, Google Sheets, and CRM software.
- Target-oriented with a focus on customer retention and business development.
- Fluency in English, Hindi and Punjabi would be an advantage.

Key Performance Areas Client Relationship Management | VIP Customer Handling | Customer Follow-up | Client Retention | Lead Conversion | Complaint Resolution | CRM Management | Customer Experience | Sales Support | Internal Coordination

Pay: From ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Amritsar, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Client Relationship: 1 year (Required)

Location:
- Amritsar, Punjab (Required)

Shift availability:
- Day Shift (Required)

Work Location: In person

📌 Client Relationship Manager (Amritsar)
🏢 Prem Kumar Jewellers
📍 Amritsar