Client Experience Team Leader (Bengaluru)

Client Experience Team Leader (Bengaluru)

02 Oct
|
Quantum Leap Learning Solutions
|
Bengaluru

02 Oct

Quantum Leap Learning Solutions

Bengaluru

▪ Build and establish Client Experience processes, SOPs, workflows and service standards from scratch. ▪ Lead, mentor and manage the Client Experience team, ensuring robust ownership, accountability and performance discipline. ▪ Define and track KRAs, KPIs and performance scorecards for the team. ▪ Conduct regular 1:1s, performance reviews, coaching sessions and appraisal cycles. ▪ Own client onboarding, engagement, product adoption and ongoing client experience. ▪ Monitor CSAT, TAT, resolution rates, adoption and client engagement and drive improvement.

📌 Client Experience Team Leader (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: client experience team leader (bengaluru) / bengaluru

Subscribe to this job alert:

Get the latest job offers by email for: client experience team leader (bengaluru) / bengaluru