Affinisio Technologies (part of the Acies Group) is a fast-growing firm focussed on risk management technology. The firm has offices in Mumbai, Goa, Dubai and Singapore and is looking to expand across Asia Pacific, South Asia, Middle East and the United States over the next 3 years. The firm is seeking to engage highly motivated and talented people to support our growth and continue to deliver a positive impact to our clients and ecosystem.
We are looking for people whose integrity and excellence can help propel the firm to greater heights.
The firm provides equal opportunity for all applicants and employees without regard to race, religion, creed, colour, national origin, gender, sexual orientation, age, marital status, physical or mental disability. We believe that our people should share in the success of our clients and our business.
For more information about the firm and its business, please visit www.affinis.io;
Location: Mumbai
Employment Type: Full-Time
Role Overview The Client Assurance Associate will play a key role in delivering client product solutions to ensure quality of product delivery and client support.
Responsibilities
· Conduct systematic testing of client delivery across environments of Affinisio solutions in compliance and governance management.
· Addressal and quality assurance of client support requests across client channels.
· Supporting client training, co-ordination, walk-throughs, live reviews, documentation guidance.
Requirements
· Good verbal and written communication skills.
· Solid attention to detail and organizational skills.
· Ability to manage multiple priorities and meet deadlines.
· Interest in compliance, regulatory technology, or governance trends.
· Ability to pick up nuances of products and clientele.
What We Offer
· Exposure to the fastest-growing compliance and governance technology sector in an award-winning company.
· Opportunity to work with large, regulated clients and cutting-edge software solutions.
· Collaborative work culture focused on innovation and security.
· Learning and career development alongside experienced professionals.
Benchmarks
· Adherence to delivery timelines along with the firm’s quality standards.
· Product performance and client feedback.
· Feedback from other team members.
Other Key Points
· Period of Engagement: Full-time position
· Work Permit Requirements: Indian Citizen or having valid work permit to work in India.
- · Career Growth, Global Mobility: You are encouraged to clarify any questions in relation to career growth as part of the selection process. Travel may be involved for short term trainings to overseas or in-country locations to promote growth, learning and leadership. Mobility is encouraged across our offices but is subject to business needs and regulations governing immigration and employment in various countries.