Title: Client Account Manager

Location: Remote, India

Working Hours: Monday–Friday, 9:00 AM–5:00 PM UK Time

About the Role

We are looking for an experienced Client Account Manager / Senior Digital Project Manager to independently manage client delivery across Shopify, WordPress, websites, SEO, digital marketing, and web application projects.

This is not a project coordinator role. You will own projects end-to-end, act as the primary point of contact for clients, coordinate internal teams, manage timelines and expectations, identify risks, and ensure smooth delivery with minimal supervision.

Key Responsibilities

- Own client projects from onboarding through successful delivery.
- Lead client meetings, requirement gathering, updates, and ongoing communication.
- Translate client requirements into transparent tasks and delivery plans.
- Manage developers, designers, SEO, content, and marketing teams.
- Create and maintain project timelines, milestones, and deadlines.
- Proactively identify risks, delays, scope issues, and bottlenecks.
- Manage client expectations and negotiate realistic timelines when required.
- Manage multiple client accounts simultaneously while maintaining service quality.
- Track projects, resources, budgets, and profitability in Monday.com.




- Escalate significant technical, commercial, or client risks to management.

Required Experience
- 5+ years of experience managing digital agency projects.
- Proven experience managing Shopify projects.
- Strong experience with WordPress is preferred.
- Experience managing websites, web applications, client portals, or SaaS projects.
- Experience working with SEO, content, social media, and digital marketing teams.
- Experience managing multiple projects and remote teams.
- Experience working with UK, US, or Australian clients.
- Strong understanding of website development workflows.
- Excellent written and verbal English communication is essential.
- Strong client-facing, stakeholder management, and problem-solving skills.
- Ability to work independently and take ownership without constant direction.

Technical & Tools Knowledge Candidates should have a working understanding of:
- Shopify and WordPress development workflows
- Hosting and domain management
- APIs, integrations, and third-party tools
- Project estimation and delivery risks
- Monday.com, Microsoft Teams, Microsoft Office, and Google Workspace
- ChatGPT and AI productivity tools

📌 Client Account Manager (India)
🏢 Beyond Staff
📍 India