Key Responsibilities:

- Key Responsibilities
- Day to day operational support for ServiceNow Hardware Asset Management HAM including incidents remediation and requests
- L2 L3 support for complex hardware assets inventory and lifecycle issues
- Maintain complete accurate and current hardware asset records across all lifecycle stages in ServiceNow
- Monitor and manage the HAM operations mailbox and respond within defined SLAs
- Coordinate with Truist vendor partners to track devices and returns
- Process and remediate ASN Advanced Shipping Notice discrepancies
- Analyze asset data imports using Import Sets and Transform Maps
- Perform end to end remediation for asset data discrepancies and failures
- Support HAM configuration changes minor development enhancements and defect fixes
- Ensure changes are implemented without impacting production stability




- Produce monthly inventory reports KPIs metrics and measurements
- Support audit compliance documentation and continuous improvement initiatives
- Translate business and technical requirements into user stories and actionable tasks e
- g
- Rally
- Advanced certifications in IT Hardware Asset Management such as IAITAM CHAMP CAMP CSAM CITAD
- Experience with ServiceNow Incident and Service Catalog
- Knowledge of ITIL Agile methodologies and Rally

Technical Requirements:

- Required Skill Servicenow HAM

Additional Responsibilities:

- Location Hyderabad STP Gachibowli

Preferred Skills:

Technology->Infra_ToolAdministration-ITAM->HP AssetManager

📌 CISNGE - Senior Associate Hardware Asset Management (Secunderabad)
🏢 Infosys
📍 Secunderabad