RARY FOOTCARE & WELLNESS

– CENTRE MANAGER / BRANCH MANAGER

Location: Ahmedabad, Gujarat

Employment Type: Full-Time

Open Positions: 4

Preferred Candidate: Female candidates preferred

Department: Centre Operations / Customer Experience

Reporting To: Operations / Management Team

About Rary Footcare & WellnessRARY Footcare & Wellness is a growing footcare, reflexology and wellness brand focused on delivering a premium, relaxing and personalised customer experience.

As we expand across Ahmedabad, we are looking for polished, hospitality-driven professionals who can independently manage the customer-facing, sales and operational responsibilities of a RARY centre.

This role is designed for candidates who can grow into a Branch Head / Centre Head with limited training beyond RARY's internal systems and processes.

Role OverviewThe Centre Manager will be the face of RARY at the branch and responsible for maintaining premium standards across customer experience, front desk operations, appointments, sales, memberships, relationships, reporting and team coordination.

The ideal candidate should already demonstrate:

· Excellent grooming and professional presentation

· Strong hospitality etiquette

· Confident and polite communication

· Customer relationship skills

· Sales and conversion ability

· Operational discipline

· Leadership potential

· Ability to handle premium customers independently

We are looking for professionals who already understand customer service, workplace etiquette and premium hospitality standards.

Key Responsibilities1. Front Desk & Customer Experience

· Manage the reception and front-of-house experience.

· Welcome customers warmly and professionally.

· Handle walk-ins and scheduled appointments.

· Ensure customers are attended to on time.

· Explain RARY services, reflexology sessions, packages and memberships.

· Maintain a calm, organised and premium centre environment.

· Recognise repeat customers and personalise their experience.

- Appointment Management

· Manage bookings through calls, WhatsApp and approved channels.

· Confirm appointments and send reminders.

· Handle rescheduling and cancellations.

· Maintain accurate appointment records.

· Identify vacant slots and improve centre utilisation.

· Encourage customers to pre-book their next visit.

· Coordinate appointments with wellness professionals.

- Customer Relationship Management

· Build long-term relationships with customers.

· Understand customer preferences and service history.

· Follow up after services where required.

· Manage VIP and high-value customer relationships.

· Re-engage inactive customers.

· Encourage repeat bookings and referrals.

· Handle customer concerns professionally.

- Membership, Package & Sales Management

· Promote RARY memberships and service packages.

· Explain benefits clearly and confidently.

· Upsell and cross-sell relevant services.

· Support retail or wellness product sales where applicable.

· Follow up with potential customers.

· Drive renewals, repeat bookings and referrals.

· Work towards centre-level revenue and conversion targets.

Sales should always remain professional, consultative and customer-focused.

- Customer Feedback & Complaint Handling





· Collect and record customer feedback.

· Encourage satisfied customers to share reviews and testimonials.

· Identify recurring concerns and report them to management.

· Resolve minor complaints within company guidelines.

· Escalate serious matters when required.

· Follow up until concerns are appropriately closed.

- Customer Testimonials & Content Coordination

· Request customer permission before taking photographs or videos.

· Capture approved testimonials and customer experience content.

· Maintain proper customer consent records.

· Coordinate approved content with the marketing team.

· Respect customer privacy and confidentiality at all times.

- Customer Database & Records

· Maintain accurate customer information.

· Update appointment and service history.

· Record memberships, packages and preferences.

· Track follow-ups and complaints.

· Keep customer records confidential.

· Ensure records are updated daily.

- Daily Reporting

Maintain daily reports covering

· Appointments and walk-ins

· Completed services

· Cancellations and no-shows

· New and repeat customers

· Daily sales

· Membership and package sales

· Renewals

· Customer feedback

· Complaints

· Pending follow-ups

· Operational issues The candidate should be comfortable using WhatsApp, Excel, Google Sheets and basic digital tools.

- Centre Presentation & Hospitality Standards

· Maintain a clean and professionally presented reception area.

· Monitor front-of-house presentation.

· Maintain premium hospitality standards.

· Ensure waiting areas remain organised and welcoming.

· Identify cleanliness or maintenance issues quickly.

· Ensure customers experience consistent service standards.

- Team Coordination· Coordinate with wellness professionals and centre staff.

· Communicate daily appointment schedules.

· Manage customer flow during busy periods.

· Highlight VIP or special customer requirements.

· Coordinate with accounts, operations and marketing teams.

· Identify service delays and help resolve them promptly.

- Branch Ownership & Leadership ReadinessThe candidate should gradually become capable of:

· Independently managing the branch.

· Monitoring daily business performance.

· Maintaining operational discipline.

· Coordinating the branch team.

· Managing customer escalations.

· Maintaining premium service standards.

· Reporting performance to management.

· Identifying and resolving operational issues.

· Supporting branch growth and customer retention.

Ideal Candidate ProfileWe are looking for someone who is:

· Well-groomed and professionally presented

· Well-dressed and polished

· Warm, courteous and hospitality-oriented

· Confident and well-spoken

· Comfortable dealing with premium customers

· Strong in customer relationship management





· Comfortable with sales and membership conversations

· Organised and disciplined

· Mature and responsible

· Able to multitask during peak hours

· Solution-oriented

· Comfortable taking ownership

Preferred Industry BackgroundCandidates from the following industries will be preferred:

· Premium salons

· Spas

· Wellness centres

· Luxury hospitality

· Hotels

· Premium clinics

· Aesthetic clinics

· Premium retail

· Fitness and wellness clubs

· Guest relations

· Customer relationship management

Qualifications & Experience· Preferably 3–6 years of experience in hospitality, wellness, salon, spa, premium retail, front office or customer relationship roles.

· Previous experience managing a premium outlet or centre is highly preferred.

· Graduation preferred.

· Strong customer-facing candidates with hospitality experience may also apply.

· Experience in sales, memberships or customer retention is an advantage.

Key Skills· Customer Relationship Management

· Premium Hospitality

· Front Desk Management

· Centre Operations

· Sales & Conversion

· Membership & Package Sales

· Appointment Management

· Customer Retention

· Upselling & Cross-selling

· Complaint Resolution

· Team Coordination

· Reporting

· WhatsApp Business

· Excel / Google Sheets

· Communication & Presentation

· Leadership Potential

Performance IndicatorsPerformance will be evaluated based on:

· Customer satisfaction

· Repeat bookings

· Membership and package conversions

· Customer retention

· Appointment utilisation

· Sales contribution

· Follow-up discipline

· Complaint resolution

· Customer records

· Branch presentation

· Hospitality standards

· Team coordination

Grooming & Professional StandardsAs this is a premium customer-facing role, the candidate must maintain:

· Qualified attire

· Excellent personal hygiene

· Neat grooming

· Pleasant body language

· Polished communication

· Professional workplace etiquette

· Respectful behaviour with customers and colleagues

Working HoursWorking hours will be as per the RARY centre roster and operational requirements.

The role may require working on:

· Weekends

· Public holidays

· Peak business hours

· Special events or campaigns

Career GrowthCentre Manager → Senior Centre Manager → Branch Head → Cluster Manager → Area / Operations Management

Strong performers with leadership, revenue ownership and customer-management ability may be considered for faster growth.

Why Join Rary?· Join a growing footcare and wellness brand.

· Work in a premium hospitality environment.

· Take ownership of an entire centre experience.

· Build leadership and branch-management capabilities.

· Grow across customer experience, sales and operations.

· Opportunity to progress into Branch Head and Cluster roles.

ApplicationIf you are a polished, customer-focused professional with experience in hospitality, wellness, salon, spa, premium retail or customer relationship management, we would like to hear from you.

Position: Centre Manager / Branch Manager

Location: Ahmedabad, Gujarat

Open Positions: 4

Preferred Candidate: Female candidates preferred

Employment Type: Full-Time

📌 CENTRE MANAGER / BRANCH MANAGER (Ahmedabad)
🏢 Rary Footcare u0026 Wellness
📍 Ahmedabad