Working Days: Monday to Saturday | Timing: 9:30 AM – 6:30 PM
Role Overview
We are looking for an experienced BPO Center Head to independently manage our Ghansoli center with a team strength of 100–200 employees.
The candidate must have a strong BPO/Contact Center background, with Collection experience mandatory. Experience in Sales and Customer Care processes will be an advantage.
Key Responsibilities
- Manage complete center operations and P&L.;
- Lead teams of 50–200 employees, including Operations and support functions.
- Drive collection targets, productivity, quality and SLA performance.
- Handle client relationships, reviews and escalations.
- Coordinate recruitment, manpower planning and employee retention.
- Manage Operations, Quality, MIS, HR, Training and Admin teams.
- Monitor productivity, attrition,
attendance and overall center performance.
- Ensure process compliance and achievement of client/business targets.
- Identify opportunities for cost optimization and profitability improvement.
Mandatory Requirements
- 12 years of relevant BPO experience.
- Collection process experience is mandatory.
- Experience managing 100–200 employees.
- Strong client handling and team-management skills.
- Experience in recruitment/workforce planning.
- Understanding of BPO KPIs, quality, productivity and SLAs.
- Prior P&L; ownership experience preferred.
- Solid communication and leadership skills.
Qualification- MBA/Graduate
Pay: ₹900,000.00 - ₹1,200,000.00 per year
Benefits
- Provident Fund
Work Location: In person
📌 Center Head Collection (Ghansoli)
🏢 Flamingo Infinite
📍 Ghansoli
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