Centre Head / Centre DirectorAbout KLAY

KLAY is one of India’s leading preschool and daycare organisations, providing high-quality early childhood education and care to children across India. With 180 centres across 20 cities, KLAY is focused on creating safe, nurturing and engaging environments that support the holistic development of children.

KLAY combines early childhood education, daycare and structured child engagement programmes, supported by trained educators and caregivers, robust safety practices and a research-informed learning approach.

As KLAY continues to grow, we are looking for an experienced Centre Head / Centre Director who can take complete ownership of the centre’s operations, people, parent experience, admissions, service quality and business performance.

For more information, visit KLAY – Official Website

Role Overview The Centre Head / Centre Director will be responsible for the overall management and performance of the centre, ensuring high standards of child safety, learning, care, parent experience and operational excellence.

The role will also have a strong focus on admissions, parent counselling, team leadership, centre occupancy, revenue and profitability.

Key Responsibilities1. Centre Operations & Service Excellence

· Own the complete day-to-day operations of the centre.

· Ensure smooth and efficient functioning of the centre in line with KLAY’s policies, processes and quality standards.

· Ensure the highest standards of child safety, hygiene, security and care.

· Ensure effective delivery of KLAY’s learning and child engagement programmes.

· Monitor service quality and ensure a consistently positive experience for children and parents.

· Ensure operational readiness and effective utilisation of centre resources.

- Admissions & Business Growth

· Own the centre’s admissions and enrolment targets.

· Manage walk-ins, enquiries, centre visits and parent counselling.

· Conduct effective counselling with prospective parents and convert enquiries into admissions.

· Lead the centre walkthrough and ensure prospective parents receive a strong understanding of KLAY’s programmes and value proposition.

· Drive parent engagement, retention and referrals.

· Track key business metrics including enquiries, conversions, occupancy and revenue.





KLAY’s current admission journey specifically includes a centre walkthrough, interaction with the Centre Director for counselling, programme selection and fee quotation, making this a critical part of the role.

- Parent & Customer Experience

· Act as the primary point of contact for parents at the centre.

· Build robust and trusted relationships with parents.

· Proactively address parent feedback, concerns and escalations.

· Ensure timely resolution of issues while maintaining a high level of customer satisfaction.

· Build a strong parent community and ensure a positive overall centre experience.

- People & Team Management

· Lead, manage and motivate the centre team.

· Coach and mentor teachers, caregivers and support staff.

· Drive team performance, engagement, accountability and retention.

· Identify capability gaps and support employee development.

· Ensure effective manpower planning and deployment.

· Build a collaborative, positive and high-performing centre culture.

- Quality, Safety & Compliance

· Ensure adherence to KLAY’s child safety, health, hygiene and operational standards.

· Conduct regular checks to ensure compliance with centre processes and safety protocols.

· Ensure all statutory, regulatory and internal compliance requirements are followed.

· Maintain appropriate centre documentation and records.

· Work closely with internal teams to continuously improve quality and service standards.

- Financial & P&L; Management

· Take ownership of the centre’s financial and business performance.

· Manage centre-level P&L;, revenue and operating expenses.

· Monitor occupancy, admissions, collections and key financial metrics.

· Identify opportunities to improve revenue and optimise operating costs.

· Drive the centre towards agreed business and profitability targets.

- Stakeholder Management

· Work closely with Regional Business Heads and central/corporate teams.

· Coordinate with Academic, HR, Finance, Operations,



Marketing and other support functions.

· Ensure effective communication between the centre team and corporate teams.

· Support new initiatives, programmes and centre-level projects.

Key Competencies & Skills

· Excellent communication and interpersonal skills.

· Strong customer/parent orientation with a service mindset.

· Strong sales and counselling skills with the ability to convert enquiries into admissions.

· Excellent people management and team leadership capability.

· Strong ownership, accountability and execution orientation.

· Ability to handle difficult conversations and parent escalations professionally.

· Strong problem-solving and decision-making skills.

· High attention to detail and process orientation.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong business acumen with an understanding of revenue, occupancy, conversions and P&L;.

· Comfortable working with technology and MS Office.

· Good understanding or exposure to Early Childhood Education / Preschool / Daycare operations will be an advantage.

Qualifications

· Bachelor’s or Master’s degree in any relevant discipline.

· Qualification in Early Childhood Education, Education, Child Development or a related field will be an added advantage.

Experience

· 6–10 years of overall experience, preferably in preschool, daycare, early childhood education, education, hospitality, retail, customer service or another service-oriented industry.

· Candidates with experience in centre management, branch management, retail operations, hospitality, customer experience or client servicing are encouraged to apply.

· Prior experience managing teams, admissions/sales, customer relationships and business/financial performance will be preferred.

Key Success Measures The Centre Head will be measured on:

· Centre occupancy and admissions

· Enquiry-to-admission conversion

· Revenue and P&L; performance

· Parent satisfaction and retention

· Child safety and service quality

· Team productivity and retention

· Operational compliance

· Overall centre performance

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹75,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Center Head (Mahadevapura)
🏢 Klay - Founding Years Learning Solution
📍 Mahadevapura